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BullGuard log files

Posted 10/20/2013 8:51 AM
#96076
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
I see in the BIS 2014 Messaging Centre that logs are created for a large number of events, many of which are of minor significance (definitions updated, removable device scanned, etc.). Are these self-regulating in number, i.e. deleted automatically after a certain number of days? If not, I feel there should be a facility for the user to clear the log files manually, which otherwise are going to take up quite a lot of space after a month or two.
Posted 10/21/2013 5:31 AM
#96079
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Advanced member

It is my understanding that the messaging center has received a lot of feedback through the BETA platform and fixes will be implemented as soon as possible. This includes a better way to clear out the unnecessary/old logs.
At the moment, the logs are stored in C:\ProgramData\BullGuard\LogData and can be removed manually.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

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Posted 10/21/2013 3:47 PM
#96084
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Thanks Andreea - although it sounds from your response as though the public version of BIS 2014 was launched too soon following beta testing.
Posted 10/21/2013 10:28 PM
#96088
User avatar

AvonX Valued member

Date Joined Nov 2016
Total Posts: 21
I think that manually deleting the log files within folders doesn't cut it. There should of been an option in bullguard to delete old log files within a period of time at least like most of other security solutions out there have this option.
Posted 10/22/2013 12:49 PM
#96094
User avatar

Alex-B Member

Date Joined Nov 2016
Total Posts: 1
The Log is an important component especially for new users who may want to seek help about problems they faced while using BullGuard. There has to be a way to erase the logs but only for the purpose of releasing space because there is no telling on when you may need the log info. Personally I used the logs for a while before I got used to the antivirus. There are several tabs on the interface but the statistics tab is the most useful for me. Regarding clearing the logs, there is a trick you can use and that is by clearing firewall traffic log files. This can be achieved using Remote Host Tools and in this case the Clear Log Tool is used.
See below links for more.
http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides-12/firewall/firewall-logs.aspx

http://www.techyv.com/questions/bullguard-mobile-security-versus-kaspersky-mobile-security
Posted 10/22/2013 1:01 PM
#96095
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Alex-B,



Yes, but we're not just talking about firewall logs here - BIS 2014 seems to create a log entry for just about any event, which means they are going to build up at an enormous rate. Perhaps earlier versions also created such logs, but if so they were better hidden!
Posted 1/15/2014 10:56 AM
#96460
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 144
Interesting development today - when checking the Messaging Centre after doing a definition update this morning, I found that all log files except the log for today's update had disappeared! Not a problem, but what just happened there - did they reach critical mass? Same version number (BIS 14.0.276.1) as yesterday, so it can't have been a program update which did it.
Posted 1/31/2014 11:16 AM
#96531
User avatar

Elmo Valued member

Date Joined Nov 2016
Total Posts: 12
I have had log files not show in BG - see my post "BG14 Problems".
During the course of trying to find them, I found log files in the following locations (Windows XP).
C:\Documents & Settings\All Users\Application Data\Bullguard
C:\Documents & Settings\All Users\Application Data\Bullguard\LogData
C:\Documents & Settings\All Users\Application Data\Bullguard\Logs\Firewall
C:\Documents & Settings\All Users\Application Data\Bullguard\Logs\Removable
C:\Documents & Settings\All Users\Application Data\Bullguard\NSLogs
C:\Documents & Settings\'username'\Application Data\Bullguard\Antivirus\ScanLogs
C:\Documents & Settings\'username'\Application Data\Bullguard\Backup\Logs
C:\Documents & Settings\'username'\Application Data\Bullguard\Backup\DebugLogs
C:\Documents & Settings\'username'\Application Data\Bullguard\TuneUp
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