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Bullguard mobile

Posted 1/30/2013 6:48 PM
#95061
User avatar

nala Valued member

Date Joined Nov 2016
Total Posts: 14
I have just renewed my bullguard mobile anti virus on my blackberry curve 8520,and I keep getting a message,you must update bullguard with the latest server settings,do you wish to do this,when I say yes it's as if it is updating but when it updates it goes back to that message again,the support people have been in touch wi me but I think they are stumped as well,it worked perfect until I renewed it,it cannot scan until this message goes away,it means I've paid for an app I can't use,any help would be appreciated
Posted 2/1/2013 1:40 AM
#95068
User avatar

Advanced member

Please contact our Live Support about this issue. They will help you update the settings on your phone.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 2/1/2013 2:00 PM
#95071
User avatar

nala Valued member

Date Joined Nov 2016
Total Posts: 14
Thanks andreea,but support have contacted me several times and as yet have no solution to the problem,maybe you can see what can be done to sort this out.
Posted 2/3/2013 1:05 PM
#95073
User avatar

Advanced member

I have forwarded your case to our developers again.

I have seen the issue on another phone and I can tell you that the app is working properly. It's only that notification that is the issue and we will solve the issue as soon as possible.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 2/3/2013 11:47 PM
#95076
User avatar

nala Valued member

Date Joined Nov 2016
Total Posts: 14
Thanks andreea for all your help in this issue,I will wait on you contacting me again with any updates,
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