Computer freezes on install

Posted 8/4/2014 8:48 AM
#97454
User avatar

boris_10 Member

Date Joined Nov 2016
Total Posts: 1
Hi,

Computer is running windows 8.1

My relative recently purchased your software and as soon as the installation process begins the computer freezes. This computer has never had any other issues with freezing. I am going over to his house in a day to take a look at it and was wondering if anyone would be able to tell me where to start?

Cheers
Posted 8/4/2014 10:07 AM
#97455
User avatar

Dickens Advanced member

Date Joined Nov 2016
Total Posts: 261
I suggest that you uninstall BullGuard completely (when prompted do not save any settings).

Restart the computer then download and try to install BullGuard again.

If that does not work I suggest you contact BullGuard Technical Support using the Online Chat facility.



:-)
Posted 8/4/2014 12:55 PM
#97459
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi boris_10,


Please download AdwCleaner from here and run a scan with it.
Once the scan completes, press "Clean" and agree to all prompts.
Post the scanlog after the machine reboots.

Best wishes!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
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