Firewall and a local network printer

Posted 6/16/2013 6:28 PM
#95800
User avatar

J Moore Advanced member

Date Joined Nov 2016
Total Posts: 33
Hi,

I have a HP Officejet 6600 wireless printer, and normall it works fine. Except sometimes the printer isn't found, and I can't scan. If I then disable Bullguard's firewall, I can connect find. If I then enable the firewall shortly afterwards, the connection is still there.

My printer is connected on my local network, with a fixed IP.

I have no trouble using this printer under Linux, with no firewall. So I'm certain its Bullguard's firewall that is causing a problem now and again. I have Windows firewall turned off of course.

Under the list of trusted networks is my local network (192.168.0.0). So it should be OK (but sometimes it isn't)

But do I need to do more ? Can I set the firewall to allow all traffic for my printer address, so that it will always work ?

Best Regards
Posted 6/16/2013 8:58 PM
#95801
User avatar

Advanced member

If the printer has a fixed address, you need to tell BullGuard to allow that connection.

Please contact support for this issue, so we can get your logs and accurately advise on the matter.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 6/17/2013 7:50 AM
#95806
User avatar

J Moore Advanced member

Date Joined Nov 2016
Total Posts: 33
By fixed address, I mean my DHCP server is assigning a local network address. My DHCP server is my wireless LAN access point.

So the address is just a normal address on my local network. If I didn't fix the address, then it would be assigned one in the range of my local network.

How can I just setup the firewall, so that communication on my local network isn't stopped by the bullguard firewall ? I've ticked the "trusted network" box, but are there more steps to do ?
Posted 6/18/2013 11:48 AM
#95811
User avatar

Advanced member

I can not assist you without the logs. I stand by my recommendation to contact Support, so we can get the logs and see where the problem is.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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