How to report false positives?

Posted 1/28/2014 11:27 PM
#96525
User avatar

argosreality Member

Date Joined Nov 2016
Total Posts: 2
I have a game exe that keeps being flagged Trojan.Fakealert.58481 even though its a known ok file and isn't flagged by any other AV on multiple machines. Is there an easy way to report this to Bullguard or am I just missing it? User image
Posted 1/31/2014 2:11 PM
#96534
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi Argosreality,

We are aware of this issue and the file has been sent to the virus lab.
It it is a false positive, the detection will be removed in the next 48 hours.

To report a false positive detection, archive the detected file using "infected" as password and send it to support@bullguard.com along with a screenshot of the detection.

Best wishes!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
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