Lost copy of chat conversation in ver12

Posted 11/13/2011 12:20 PM
#92798
User avatar

Drizzle Valued member

Date Joined Nov 2016
Total Posts: 14
Hi
Where do I find copies of recent chat with support team.
I have just upgraded to version 12.
I need to find a link that was given within the chat.
Thank you
:confused:
Posted 11/13/2011 8:23 PM
#92802
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi there,

At the end of the chat you are offered to view/print a transcript of the chat. I am afraid that if you don't save it at that moment, you can not access it later.
However, all interactions with the Support team are saved in our system. If you need a particular link from a previous chat, you can contact us again and ask the supporter to provide you with it.

All the best!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
Posted 11/13/2011 8:40 PM
#92803
User avatar

Drizzle Valued member

Date Joined Nov 2016
Total Posts: 14
Thank you .. a lesson learned. it was the link to view how to backup on 12 version.

will maybe try and find it if not maybe i can e. mail them tomorrow. :eyes:
Posted 11/13/2011 10:07 PM
#92805
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hello Drizzle,

Here are all v12 product guides: [url]http://bullguard.com/support/product-guides/bullguard-internet-security-guides-12/getting-started.aspx [url].
Click on the Backup button from the left side of the page in order to expand the backup section.
If you have any questions, suggestions or remarks, feel free to post them either here or in other topic.

Cheers!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
Posted 11/14/2013 7:10 AM
#96203
User avatar

Drizzle Valued member

Date Joined Nov 2016
Total Posts: 14
EEK!! just thought I would check out forum.
This post says I last posted yesterday, but I have not been on this forum in an age???
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