Recieved Email requesting Personal Info

Posted 6/12/2011 4:32 AM
#91678
User avatar

skozzy Valued member

Date Joined Nov 2016
Total Posts: 10
How do i forward or submit an email I recieved that is pretending to be from an online game I play, they are requesting personal information. I would like it to be checked by bullguard and added to the spam email.
Posted 6/12/2011 10:23 AM
#91680
User avatar

nph Valued member

Date Joined Nov 2016
Total Posts: 22
As far as I know, if you mark the email as spam with the Bullguard button, a copy will automatically be sent for analysis ...

Niels Peter Hansen
Posted 6/12/2011 10:41 AM
#91681
User avatar

juice17 Valued member

Date Joined Nov 2016
Total Posts: 13
If you have an email client configured with bullguard you can scan your emails.

Open bullguard
Click where it says antivirus
Antivirus profiles
Run profile for emails.
Posted 6/13/2011 12:11 PM
#91687
User avatar

skozzy Valued member

Date Joined Nov 2016
Total Posts: 10
I am using Windows Live Mail and there is no Bullguard button to click on. Only the default Spam options are available in the email program. I dont want to open the email to look for a button cause the email has embeded code in it. My previous virus program there was an email address to forward suspect emails to and they check them and reply back later.
Posted 6/17/2011 4:29 AM
#91709
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Tavi Advanced member

Date Joined Nov 2016
Total Posts: 164
Hello,

You can check if the sender is legitimate (using the full header/details) and if it is not you can add the email address to the Blocked contacts list . Also, if there is a link that you are required to use in order to send details the BullGuard Antiphishing module should detect it. If you suspect it is phishing, you can press the BullGuard icon in your browser and use the Report Malicious website option.
Cheers,


Octavian Arvunescu
Senior Support Technician

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Posted 6/17/2011 1:11 PM
#91711
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skozzy Valued member

Date Joined Nov 2016
Total Posts: 10
I know it is a phishing email, I have looked at the contents, but it is commonly unsafe to open suspect emails or the websites they direct you to, so there has to be a much safer way to pass it onto bullguard to be tested/checked. And you can't expect the virus checker or its components to be more up to date then a newly designed bit of code to infect the computer. I paid good money for Bullguard to kepp me safe and not have to bother doing my own personal research to inspect/test suspect mail or websites, that is what the program is ment to do for me. And when I know an email is bad but hasn't been flagged by bullguard or moved to a spam or deleted folder then to me it means bullguard needs updating and since I have the email on hand there must be a simple method to get it to bullguard to be checked. When i was using Trendmicro for the past 10 years I was able to forward a suspect email to them and have a responce in no time.
Posted 6/17/2011 4:07 PM
#91713
User avatar

Tavi Advanced member

Date Joined Nov 2016
Total Posts: 164
You can mark the email as spam and it will automatically be sent to us and moved in the designated folder. Unfortunatelly we do not reply to these reports and we do not have a service as you explained, but I am sure that if you contact us via the BullGuard Live Support chat, any one of my colleagues can confirm if the email you suspect is indeed spam or phishing.
Cheers,


Octavian Arvunescu
Senior Support Technician

Please read the forum rules before posting

Try BullGuard here
Posted 6/18/2011 1:10 AM
#91717
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skozzy Valued member

Date Joined Nov 2016
Total Posts: 10
Ah cool, live support is handy. I had a look at the antivirus setting for email and most options are greyed out. I have a seperate partition for my emails E:\Emails I did this a long time ago when I started using SSDs as my C: drive, as my email's exceeded the size of the drive. I wonder if this is why I don't have any of the bullguard options mentioned in these previous replys.


Thanks for be patiant and taking the time to reply.



EDIT: Ok so I looked at the log, it's scanning a path I don't use for my email:

C:\users\skozzy\AppDate\Local\Microsoft\Windows mail



I use Windows Live Mail and it's on E: Drive, and I can't seem to find a way to change the path since most options are greyed out.
Posted 6/18/2011 4:49 PM
#91721
User avatar

Tavi Advanced member

Date Joined Nov 2016
Total Posts: 164
Hey,

If you checked the Antivirus profile called Email, the options are greyed out because you cannot modify it, but you can set a new scan profile in order to correctly scan the emails saved on your E: drive.
Cheers,


Octavian Arvunescu
Senior Support Technician

Please read the forum rules before posting

Try BullGuard here
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