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Saving files and creating PDF's

Posted 5/2/2012 8:28 AM
#93803
User avatar

JustinR Member

Date Joined Nov 2016
Total Posts: 9
Hi,

Since upgrading to version 12 I am encountering problems. Previously it was opening web-mail attachments I resolved this by switching to Goggle Chrome instead of IE.

However, now I find I have a problem where when I try to save an MS document by "save as" or creating a PDF I get a message that starts with the proposed new file name and then the message of "There are no more files".

By disabling Bullguard and restarting the pc I can now perform the above tasks without a problem.

Any ideas.

Justin
Posted 5/4/2012 12:08 PM
#93812
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hello Justin,


This issue is caused by a software conflict between BullGuard Update and Asus Data Security Manager.
I recommend you to uninstall the Asus utility and reboot your computer.
The problem should be gone after reboot.

Cheers!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
Posted 5/4/2012 2:41 PM
#93816
User avatar

JustinR Member

Date Joined Nov 2016
Total Posts: 9
Hi Robert,

I will try this and let you know how it goes.

How did you know I am using an ASUS?

Regards
Justin
Posted 5/4/2012 3:38 PM
#93817
User avatar

Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Hi Justin,


I have encountered the same issue on my laptop.

You can read the full story here :)

All the best!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: http://www.bullguard.com/support.aspx!
Posted 5/11/2012 8:00 AM
#93844
User avatar

JustinR Member

Date Joined Nov 2016
Total Posts: 9
Hi Robert,

All seems fine now, thank you for your help.

Regards.
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