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Server seems to be down again today - Saturday 26/10/12

Posted 10/27/2012 2:02 PM
#94627
User avatar

charter Valued member

Date Joined Nov 2016
Total Posts: 26
Seems the server is down again today.


Whenever I boot up my computer for the first time each day I do a manual update.



Today when I click on Updates I get the message: Looking for updates 0% - then after around 2 minutes the message comes up:



Last updated 20 hours ago (Cannot connect to update server.)



I cannot even connect to the Help section or Live Chat. All I get is the message for both pages:


Service Unavailable


The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later.



I've sent an email to support but whether they get it or not is anyone's guess.



I hope I don't collect hackers virus or malware whilst I don't have the latest updates.



Surely Bullguard should have emergency backup servers. After all they charge enough for people to have uninterrupted security
Posted 10/27/2012 9:26 PM
#94628
User avatar

anniesboy Advanced member

Date Joined Nov 2016
Total Posts: 72
I know its no help to you,but mine is set to update every 2 hours and seems to have done so.

I have just updated manually with no problem at all.
Posted 10/27/2012 10:39 PM
#94629
User avatar

dallas7 Valued member

Date Joined Nov 2016
Total Posts: 15
BG support once gave me this link
http://update.bullguard.com/testconn.html
to check if the updates server is OK.

You should see "Your connection to the BullGuard update service is operational."
Posted 10/27/2012 11:28 PM
#94630
User avatar

Advanced member

We did have an offline server but the issue was fixed in 4 hours. Please let me know if you have any more difficulties now.
Use the link that Dallas provided and check if you are able to reach the server.

Thank you for the notice!
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 10/28/2012 3:18 AM
#94631
User avatar

Advanced member

A small status update.

It seems one of our update server is still not working properly. We are working on solving the issue asap.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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