Just a heads up to the devs. The game patcher cannot retrieve game version information from Square-Enix's server when Bullguard is installed. Simply turning it off does not help either and a complete uninstall is necessary to patch the game. This conflict will likely persists after the game goes retail, so you may want to take a look at the issue as soon as possible.
You dont need to uninstall. You do need to both turn the real time antivirus off and make sure the behavioural detection checkbox is off, or make sure the continue to monitor files when bullguard is closed box is off and close bullguard . At least that works for me. Firewall still on it seems so its probably not a firewall issue.
A heads up to the Devs. Early access to the game starts this Saturday 24th August. Game launches next week Tuesday 27th I think. Bullguard is still blocking the patcher. Only way to allow it access is do what Aidsoims says or a complete un-install of Bullguard. I have also contacted Square Enix tech department re this issue. Email back from them said; they have escalated it to head office as its seen as a big problem, and would email me back when they hear from them.
Just follow the instructions Aidsoims posted above. Once the game has done the version check and launches the patcher you can turn Bullgard back on. Game runs and patches fine etc. Its just the version checker that's not being allowed to access the web. Still a pain having to turn Bullguard off and on each time I want to launch the game.
Is there any chance for any of you to contact us via Live Chat for this issue, so we can get the BullGuard logs and samples and investigate the issue?Andreea-Luciana Ostache Senior Support Technician EN email@example.com www.bullguard.com