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Bullguard fastscan says that lsass.exe is infected by malware!?!?!

Posted 6/29/2017 11:26 PM
#124615
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Ditz3n Member

Date Joined Jun 2017
Total Posts: 2
Hello Bulguard forum
Posted 6/29/2017 11:31 PM
#124617
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Ditz3n Member

Date Joined Jun 2017
Total Posts: 2
i scanned my pc for virus and it found virus on the file called lsass.exe found in C\windows\system32\lsass.exe .it says that the file is infected with the "Malware: Gen:HackTool.WinCred.1" 







when i click on the fix button to fix the virus problem, bullguard cant delete the file, so i dont know what to do atm, cause i've searched the file up and it is said, to be a virus... :/







Heres a screenshot: https://gyazo.com/c6a2ade30f5a3954ba6e0fd1e20e2b94
Posted 6/29/2017 11:41 PM
#124618
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Shellahh01 Member

Date Joined Jun 2017
Total Posts: 3
Hi



I've literally JUST had this happen. Exact same file. Exact same infection.



If anyone can help, please do. I've never had any problems with Bullguard or my computer and then this happened an hour ago and I'm very worried.
Posted 7/10/2017 4:00 PM
#124640
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 632
Hello,

I have deleted the other post as duplicate.

The problem was caused by a false positive detection that was reported and solved in a few hours, then. If you continue to have issues, please contact support directly.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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