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Trojan.fakealert.5 - bullguard's response?

Posted 3/21/2010 5:57 PM
#84111
User avatar

Topolino Member

Date Joined Nov 2016
Total Posts: 7
Many of you will have seen the threads the trojan.fakealert.5 malware problem which was caused by a corrupt update sent by bullguard and bitdefender. This caused huge problems in my system, meaning I had to reboot - was not easy. Once back in the problem was resolved by turning off bullguard and updating the software and moving back all the quarantined files. However, this has left many glitches in my system, including with the software for my sound card, scanner and windows (i.e. updates no longer work) - who knows what else is wrong.

So I try and get Bullguard to help. Their response is thus. They know they caused the problem, they are "very sorry". But here is the kicker - their technical people refuse to try and help people fix the errors left in their system (they admit the errors were caused by their tojan.fakealert.5 issue). In addition the only thing bullguard are offering customers is 6 months free subscription to Bullguard. The program which caused all the problems in the first place. I requested that they send an engineer to fix my computer and they refused. I think as a community people who were affected (i.e. bitdefender and bullguard users) get together and demand a more reasoned response from bullguard/bitdefender - at least assistance from their technical people - then we may get somewhere. If anybody can help rectify the glitches in my system please shout. If somone from bullguard wants to actually help their customers step up.
Posted 3/21/2010 6:25 PM
#84126
User avatar

Alin Vlad Advanced member

Date Joined Nov 2016
Total Posts: 389
Please post all the Trojan.fakealert.5 related inquiries on this thread: http://forum.bullguard.com/forum/15/TrojanFakeAlert5-Update-issue_84115.html
Alin Vlad
Community Manager
[url]support@bullguard.com[/url]
www.bullguard.com

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