people please help me. i have a virus, many viruses i guess. and spyware and lord knows what else. so i went out and bought Kaspersky anti virus while the guy at futur shop told me that it would remove the bugs on the computer. so i put the CDROM in the computer and nothing happens. It will not install at all. i tried different ways of making to install run but all in vain.
please tell me what i need to do to get control of my PC again.
I will need you to run some diagnostic scans to post info here first. That way I can assess the situation and start providing specific repairs steps.
To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs.
Download RSIT (random's system information tool) from here to your desktop, then click on the RSIT.exe to start the scan.
If necessary allow it to locate or download a copy of HijackThis as needed.
Once the scan completes a textbox will open - copy/paste those contents here for review please. The log can also be found at C:\rsit\log.txt.
RSIT will also create a second log, info.txt, which will be minimized to your taskbar. Post that here as well please (it will also be stored at C:\rsit\info.txt).
You can break logs into parts and use separate posts here when replying and posting the log files, if needed.
Also click here and download the installer for Gmer to your desktop, then click that file to run Gmer.
If on it's opening scan Gmer locates items shown in red or indicates "hidden" or "rootkit", stop there, and click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please. We don't want any crashes just from taking an initial look at things.
If not, then click on Scan (before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).
When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.Click here and help my friend help stop leukemia, lymphoma, Hodgkin lymphoma and myeloma from taking more lives.