Before posting a log

Posted 2/22/2007 9:50 AM
#43562
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Date Joined Nov 2016
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<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Preparation<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: blue; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Antivirus scanning<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <br/> <br/>A<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Tahoma">n Anti-Virus product is a necessity<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> If you already have an Anti-virus program - please be sure to check for updates, run a complete scan. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">If you don´t have any Antivirus program -><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Avast makes an excellent free antivirus client: <SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"><SPAN lang=EN-GB style="COLOR: black; mso-ansi-language: EN-GB">Avast<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">As does: [color=#800080>Avira</FONT>[/url]]Download, install and update the program you have chosen. Run a complete systemscan.<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Be sure to only have one of these installed at any one time though - more than that and they will conflict with each other and actually reduce your system's security.<BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Download: Ccleaner: here: Here[/color]<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-bidi-font-size: 10.0pt">Once installed, run CCleaner click the Windows tab <br/>Select the following -> <br/>Internet Explorer: <br/>Temp Internet <br/>History <br/>Recently Typed URLs <br/>Delete Index.dat files<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">System: <br/>Empty Recycle Bin <br/>Temporary Files <br/>Memory Dumps <br/>Chkdsk File Fragments <br/> <br/>Next: click Options click the Settings tab <br/>Uncheck: "Only delete files older than 48 hrs.", click Ok<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Then click Run Cleaner (bottom right) then Exit<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"><SPAN style="mso-spacerun: yes"> <br/>Please download Malwarebytes' Anti-Malware: [color=#0000ff>Here[/url]<o:p></o:p> <br/> <br/>to your desktop. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Double-click Mbam–Setup file,<SPAN style="mso-spacerun: yes"> and follow the prompts to install the program. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-bidi-font-size: 10.0pt">At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-bidi-font-size: 10.0pt">If an update is found, it will download and install the latest version. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Once the program has loaded, select Perform full scan, then click Scan. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">When the scan is complete, click OK, then Show Results to view the results. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Be sure that everything is checked, and click Remove Selected. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">When completed, a log will open in Notepad. Please save it to a convenient location. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">NB.<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Click OK to either and let MBAM proceed with the disinfection process. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">If asked to restart the computer, please do so immediately.<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt">Please download DDS: Here[/color]<o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt"><SPAN style="mso-spacerun: yes"> to your Desktop and doubleclick on DDs.scr to run it. <o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt">If your security software includes script blocking features, please disable these before you run this utility. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">There are details for disabling many programmes: [color=#0000ff>Here[/url]<o:p></o:p> <br/> <br/> <o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt">When the scan has finished, two logs will open. Save them to desktop, we´ll need them later<o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt"> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Vulnerabilities in old Sun Java versions may be partly responsible for many infections. <br/> <br/>It is very important not only to keep Sun Java up to date, but also to remove older versions which have security holes and can be exploited by malware. <br/> <br/>In preparation first download the <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: darkred; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">latest <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">version:<SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-bidi-font-size: 12.0pt"><SPAN lang=EN-GB style="mso-ansi-language: EN-GB">Here[/color]<SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial">Required:<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial"> You must accept the license agreement to download the product. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Uninstall ALL old versions of Sun Java via Add/Remove Programs in controlpanel.<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial">Click the Remove or Change/Remove button<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: 'Arial Unicode MS'"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial">Restart your PC once all Java components have been removed<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial">Then install the downloaded java file<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Click: <SPAN style="mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">[color=#0000ff>Here[/url] <br/>to]Save HJTinstall.exe to your desktop. <br/>Double click on the HJTinstall.exe icon on your desktop. <br/>By default it will install to C:\Program Files\Trend Micro\Hijack This. <br/>Click I accept <br/>Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log. Click Save to save the log file and then the log will open in notepad. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. <br/>DO NOT have Hijack This fix anything yet. <br/>Most of what it finds will be harmless or even required.<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">Uninstall File Sharing/P2P Programs<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <br/> <br/>During the cleaning process all <SPAN lang=EN-GB style="COLOR: black; TEXT-DECORATION: none; mso-ansi-language: EN-GB; text-underline: none">File Sharing Programs<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> should be uninstalled, if you have any. <br/>This is to avoid any possible reinfection of any malwares through file sharing.<BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial">……………………………………………………………………………………………………………………………<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial">Using the different programs you have now produced 4 log files - one from Malwarebytes, two from DDS and one from HijackThis. <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial">Please copy the contents of these 4 logs into your own topic:<SPAN style="mso-spacerun: yes"> <SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Verdana; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial"><SPAN lang=EN-GB style="mso-ansi-language: EN-GB"><FONT color=#0000ff>Here[/color]<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"><BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"> <br/><o:p></o:p> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 10.0pt">Post t<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt">he following into your post, in order:<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt">Hijackthis log<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt">Malwarebyte log<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt">DDs log files<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt">The DDS logs will be reasonably large so you may have to divide them into sections and make several posts to post them. <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: Arial"> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial">One final word of advice/request... we are not able to see your computer so please don´t forget to tell us all you can about your computer problems, how it performs, what the problems are etc. Whatever you can tell and describe will help us to help you.... <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p>

[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

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Do not PM me with logfiles. They will be deleted.


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