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How to remove huelar virus..please help

Posted 3/13/2009 3:55 AM
#72941
User avatar

michelle0930 Valued member

Date Joined Nov 2016
Total Posts: 18
my boss ask me to scan her laptop since its not running properly. i check on it and found out that her virus scanner is not working , there is something else blocking it. tried to run in safe mode but cannot a message appear that an error occured and pc needs to be shutdown to prevent damage. i cant get through safemode. and on the explorer browser is automatically turn to redtube.com and it cannot be change.. and the name Huelar Browser appear.. Thats when i found out the name of the virus. <br/>now, i dont know who to remove it. <br/>Please help.
Posted 3/13/2009 5:27 AM
#72942
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12976
Hello :smile: <br/> <br/> <br/> <br/>See if you can download and run the below scan tools -> <br/> <br/> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial; mso-ansi-language: EN-GB">Download: CCleaner <br/><SPAN class=Hyperlink3><SPAN style="COLOR: black">[color=#0000ff>http://www.majorgeeks.com/download4191.html</FONT>[/url] <br/><SPAN class=Hyperlink3><SPAN style="COLOR: black">[color=#0000ff>http://www.ccleaner.com/</FONT>[/url]<?xml:namespace]<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial; mso-ansi-language: EN-GB">Once installed, run CCleaner click the Windows tab <br/> <br/>Select the following: <br/>Internet Explorer: <br/>Temp Internet <br/>History <br/>Recently Typed URLs <br/>Delete Index.dat files <br/> <br/>System: <br/>Empty Recycle Bin <br/>Temporary Files <br/>Memory Dumps <br/>Chkdsk File Fragments <br/>Old Prefetch Data <br/> <br/> <br/>Next: click Options click the Settings tab <br/>Uncheck: "Only delete files older than 48 hrs.", click Ok <br/> <br/><SPAN style="mso-spacerun: yes"> <br/>Then click Run Cleaner (bottom right) then Exit<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial; mso-ansi-language: EN-GB">Reboot <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial; mso-ansi-language: EN-GB"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Please download Malwarebytes' Anti-Malware:<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">http://www.spywarefri.dk/downloads1/mbam-setup.exe[/color]<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Or here:<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">[color=#0000ff>http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol;pop&cdlPid=10878968[/url]<o:p></o:p> <br/> <br/> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: #555454; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><SPAN style="mso-spacerun: yes"> <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">to your desktop<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: #555454; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: #555454; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Double-click <B style="mso-bidi-font-weight: normal">mbam-setup.exe</B> and follow the prompts to install the program. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><SPAN style="mso-tab-count: 1"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch <br/><BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Malwarebytes' Anti-Malware, then click Finish. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><SPAN style="mso-tab-count: 1"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">If an update is found, it will download and install the latest version. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-US style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial; mso-ansi-language: EN-US; mso-bidi-font-size: 10.0pt">Please connect all your external hard drive/flash drive before running Malwarebyte<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><SPAN style="mso-tab-count: 1"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Once the program has loaded, select Perform full scan, then click Scan. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><SPAN style="mso-tab-count: 1"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">When the scan is complete, click OK, then Show Results to view the results. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Be sure that everything is checked, and click Remove Selected. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">When completed, a log will open in Notepad. Please save it to a convenient location. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <o:p></o:p> <br/> <br/><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">NB</B><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">:<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB"> If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial; mso-ansi-language: EN-GB"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Click here<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">: <FONT color=#0000ff>http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe[/color]<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><SPAN style="mso-spacerun: yes"> <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">to download HJTinstall.exe <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Save HJTinstall.exe to your desktop. <br/>Double click on the HJTinstall.exe icon on your desktop. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">By default it will install to C:\Program Files\Trend Micro\Hijack This. <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Click I accept. <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log. <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Click Save to save the log file and then the log will open in notepad. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Come back here to this thread and Paste the log in your next reply. <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">DO NOT<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> have Hijack This fix anything yet. <o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Most of what it finds will be harmless or even required. <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 8.0pt">Post hijackthis log along with <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Malwarebytes' Anti-Malware log<SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 8.0pt"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB"><FONT][3] <o:p></o:p>[/3][/color]

[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
[/color]
Do not PM me with logfiles. They will be deleted.


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