I think my computer is infected

Posted 8/21/2009 9:27 PM
#76326
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heathermmowat26 Member

Date Joined Nov 2016
Total Posts: 2
My computer has decided to start deleting random files from random folders. I don't understand what is going on with my computer and I am usually pretty good with keeping it running optimally, but now I need someone else to assistant me. <br/>This is my hijack this log: <br/> <br/>Logfile of Trend Micro HijackThis v2.0.2 <br/>Scan saved at 2:20:21 PM, on 8/21/2009 <br/>Platform: Windows XP SP3 (WinNT 5.01.2600) <br/>MSIE: Internet Explorer v8.00 (8.00.6001.18702) <br/>Boot mode: Normal <br/> <br/>Running processes: <br/>C:\WINDOWS\System32\smss.exe <br/>C:\WINDOWS\system32\winlogon.exe <br/>C:\WINDOWS\system32\services.exe <br/>C:\WINDOWS\system32\lsass.exe <br/>C:\WINDOWS\system32\svchost.exe <br/>C:\WINDOWS\System32\svchost.exe <br/>C:\Program Files\Sygate\SPF\smc.exe <br/>C:\WINDOWS\Explorer.EXE <br/>C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe <br/>C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe <br/>C:\Program Files\Alwil Software\Avast4\ashServ.exe <br/>C:\WINDOWS\system32\spoolsv.exe <br/>C:\WINDOWS\System32\svchost.exe <br/>C:\Program Files\Java\jre6\bin\jqs.exe <br/>C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe <br/>C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe <br/>C:\Program Files\Alwil Software\Avast4\ashWebSv.exe <br/>C:\WINDOWS\system32\hkcmd.exe <br/>C:\WINDOWS\system32\igfxpers.exe <br/>C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe <br/>C:\WINDOWS\SOUNDMAN.EXE <br/>C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe <br/>C:\WINDOWS\ALCWZRD.EXE <br/>C:\WINDOWS\ALCMTR.EXE <br/>C:\Program Files\Java\jre6\bin\jusched.exe <br/>C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe <br/>C:\WINDOWS\system32\ctfmon.exe <br/>C:\Program Files\SmartPCTools\Registry Repair Wizard\RCHelper.exe <br/>C:\Program Files\Mozilla Firefox\firefox.exe <br/>C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe <br/>C:\WINDOWS\system32\igfxsrvc.exe <br/>C:\Program Files\copy of the girls stuff2\the girls stuff2\HiJackThis.exe <br/> <br/>R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com <br/>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 <br/>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 <br/>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html <br/>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 <br/>R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 <br/>R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com <br/>R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn1\yt.dll <br/>F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe <br/>O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn1\yt.dll <br/>O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll <br/>O2 - BHO: (no name) - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file) <br/>O2 - BHO: (no name) - {2BA1C226-EC1B-4471-A65F-D0688AC6EE3A} - (no file) <br/>O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file) <br/>O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll <br/>O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll <br/>O2 - BHO: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file) <br/>O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll <br/>O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll <br/>O2 - BHO: (no name) - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - (no file) <br/>O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll <br/>O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll <br/>O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn1\yt.dll <br/>O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll <br/>O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe <br/>O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe <br/>O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui <br/>O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe <br/>O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe <br/>O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime <br/>O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe <br/>O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" <br/>O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE <br/>O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE <br/>O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE <br/>O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" <br/>O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe <br/>O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe <br/>O4 - HKCU\..\Run: [Registry Repair Wizard Scheduler] "C:\Program Files\SmartPCTools\Registry Repair Wizard\RCHelper.exe" /startup <br/>O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm <br/>O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 <br/>O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm <br/>O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm <br/>O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm <br/>O9 - Extra button: (no name) - AutorunsDisabled - (no file) <br/>O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll <br/>O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL <br/>O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll <br/>O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll <br/>O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe <br/>O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe <br/>O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe <br/>O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe <br/>O16 - DPF: {01016526-5E80-11D8-9E86-0007E96C65AE} (SmartAccess Ctl Class) - https://install.charter.com/diskless/bin/ssctlsma.dll <br/>O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) - http://support.f-secure.com/ols/fscax.cab <br/>O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 <br/>O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll <br/>O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1196600751578 <br/>O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://crucial.com/controls/cpcScanner.cab <br/>O16 - DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} (Java Plug-in 1.6.0_14) - <br/>O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe <br/>O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe <br/>O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe <br/>O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe <br/>O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe <br/>O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe <br/>O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe <br/>O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe <br/>O24 - Desktop Component 0: (no name) - (no file) <br/> <br/>-- <br/>End of file - 8835 bytes
Posted 8/22/2009 3:44 AM
#76352
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12976
Hello :smile: <br/> <br/> <br/> <br/> <br/> <br/><SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">Download <SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: blue; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">This<SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> program.<SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> <br/> <br/><SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">and save<SPAN class=apple-converted-space><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">it on the desktop. Then double click on it<SPAN class=apple-converted-space><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">(Fix_download.exe). <SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">You may have to allow the program to download files<SPAN class=apple-converted-space><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">from the web!<SPAN class=apple-converted-space><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <br/> <br/><SPAN class=apple-style-span>The program download the necessary cleaning programs. Once the program<SPAN class=apple-converted-space> <br/><SPAN class=apple-style-span>is downloaded, there will be a folder on your desktop named<SPAN class=apple-converted-space> <br/><SPAN class=apple-style-span>Fix.<SPAN style="mso-spacerun: yes"> – if the instructions not automatically opens, so<SPAN class=apple-converted-space> <br/><SPAN class=apple-style-span>double-click "FIX_manual.htm" in Fix folder.<SPAN class=apple-converted-space> <br/> <br/><SPAN class=apple-style-span>Please follow the instructions and copy the logs here, <SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">in this Topic.<SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"> <SPAN class=apple-style-span><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: red; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt"><o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-family: Arial">Note <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-family: Arial">: <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">Fix_download.exe<SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB"> <SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-family: Arial">is detected by some antivirus programs<SPAN style="mso-spacerun: yes"> as a "RiskTool" /infection; it is not a virus. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt">If necessary, <SPAN lang=EN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN; mso-bidi-font-size: 11.0pt">temporarily disable your anti-virus, real-time protection before downloading<o:p></o:p> <br/> <br/><SPAN lang=EN-GB style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB; mso-bidi-font-family: Arial"> <br/><BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"><SPAN lang=EN style="COLOR: #333333; mso-ansi-language: EN"><o:p></o:p> <br/> <br/><SPAN lang=EN style="COLOR: black">Before you provide them, we ask that you remove any P2P/file sharing programs if you have any, and this includes Bit Torrent software, before we clean your computer. <o:p></o:p>

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