How do I remove the fbi virus from firefox ?

Posted 10/7/2013 10:03 AM
#96045
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rozermartin Valued member

Date Joined Nov 2016
Total Posts: 19
I have installed malware software, even there is a QUICK HEAL ANTI SOFTWARE installed in my computer. System got stuck and applications are running slowly due to virus problem, I want to remove virus and wants to improve system performance. I want to know how to fragment(don't know) the system or reboot. :confused:
Posted 10/7/2013 9:46 PM
#96046
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Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 427
Here is what you need to do

1. Reboot your computer in Safe Mode with Networking by pressing F8 (or F5 on some computers) before Windows starts (before the Windows logo appears) and choosing Safe Mode with Networking from the following screen.

2. Download the Combofix tool from here.
Note: Do not mouse click ComboFix's window while it is running. That may cause it to stall.
When finished, it will produce a log for you. The log is automatically saved on C:\ and is named Combofix.txt.

3. Restart in Normal Mode and attach the log to your reply.
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
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Posted 10/18/2013 10:28 AM
#96072
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rozermartin Valued member

Date Joined Nov 2016
Total Posts: 19
Thank you for reply. I will follow your instruction in future if , the problem which I was facing was resolved by some one else.
But still now I wan't to be remain in this forum .So that I can possibly suggest some rescues to other users who suffer from same issues which I use to have. I am from California, I use to travel for my business purpose, and use to face lots of issues on my laptop.
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