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Posted By : BartDM - 11/20/2012 12:30 PM
Hiya,

My wife's computer has been on the blink lately. some weeks ago the installed Microsoft Security Essentials didn't start up anymore.
I removed it and reinstalled it but every time it ends with an error message.
The same thing happens when I try to install any other virus scanner.

I'm currently running (remotely) a online scan from ESET (which has already found a number of threats)

Now I'm just wondering what can be done to make sure that the PC lets us install a decent virus scanner again.

any tips, hints, tricks welcome.

Good thing I can connect remotely to the PC at the moment.


with kind regards,
Bart

Posted By : Touch - 11/21/2012 3:30 AM
Hello Bart smile




Let´s see what´s running on your computer.



Download OTL by OldTimer, saving it to your desktop: http://oldtimer.geekstogo.com/OTL.exe
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users


• Click the Quick Scan button.
Do not change any settings unless otherwise told to do so.
The scan wont take long.

• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs


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Posted By : BartDM - 11/21/2012 12:01 PM
Hi Touch,

Thanks for the reply.
However we were able to get it sorted out - although in a rather rough manner:

We reinstalled the OS, restored the necessary backups of her programs and presto all is working as it should.

Thanks again for the effort.

have a nice day.

Posted By : Touch - 11/21/2012 12:31 PM
My pleasure :-)



Also a nice day to you.............


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