The original version of this page can be found at : http://forum.bullguard.com/forum/10/Please-help--save-my-PC_95373.html
 Posted By : Deb1957 - 4/12/2013 4:32 AM I am new to this kind of thing but I will try and explain, my PC is running so slow and when I run a scan of anykind I have seen these folders in the scan: Trojan.Win32/Agent: Trojan.Win32/Vundo: Backdoor.frauder: Trojan.trace, just to name a few. I don't know what they are or where they came from. I am hoping someone can walk me thru any process to help me save my PC.

 Posted By : Touch - 4/12/2013 9:40 AM Hi Deb1957              If you follow this  step by step guide, we'll take it from there: http://forum.bullguard.com/forum/9/Before-posting-a-log_43562.html  Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Touch - 4/13/2013 7:25 AM Reboot to safe mode, and run DDS from there.1.Close all the running programs and restart your system 2.Keep pressing the F8 key continuously while the system boots up 3.From the list of options provided, select the Safe Mode option. Your computer will take some time to enter this mode. 4.In the Safe Mode, browse to the DDS utility and then double click on it Reboot normally, and post the log along with malwarebyte log.  Open malwarebyte log. While the log is open, select all the text with CTRL + A.To copy the selected text use CTRL + C,Then go into your question (Here) and click on the Comment/Reply button. Insert the copied text with the key combination CTRL + V. Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Touch - 4/14/2013 8:33 AM Please try Again, as the logs are incomplete.    Open OTL txt log. While the log is open, select all the text with CTRL + A.To copy the selected text use CTRL + C,Then go into your question (Here) and click on the Post Reply button. Insert the copied text with the key combination CTRL + V. Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Deb1957 - 4/14/2013 12:56 PM O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.O2 - BHO: (Java(tm) Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)O2 - BHO: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)O3 - HKLM\..\Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.O4 - HKLM..\Run: [] File not foundO4 - HKLM..\Run: [avast] C:\Program Files\AVAST Software\Avast\avastUI.exe (AVAST Software)O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3O13 - gopher Prefix: missingO15 - HKCU\..Trusted Domains: facebook.com ([]https in Trusted sites)O15 - HKCU\..Trusted Domains: msn.com ([www] https in Trusted sites)O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 24.205.192.61 24.205.224.36 68.116.46.115O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{3C223E65-F1FA-43B6-9B8E-B05403437BF3}: DhcpNameServer = 192.168.2.1O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{F00B72E7-9192-48F5-B9CF-D452C8440760}: DhcpNameServer = 24.205.192.61 24.205.224.36 68.116.46.115O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.O32 - HKLM CDRom: AutoRun - 1O32 - AutoRun File - [2009/06/10 14:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]O34 - HKLM BootExecute: (autocheck autochk *)O35 - HKLM\..comfile [open] -- "%1" %*O35 - HKLM\..exefile [open] -- "%1" %*O37 - HKLM\...com [@ = comfile] -- "%1" %*O37 - HKLM\...exe [@ = exefile] -- "%1" %*O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)O38 - SubSystems\\Windows: (ServerDll=sxssrv,4) ========== Files/Folders - Created Within 30 Days ========== [2013/04/13 19:45:12 | 000,000,000 | ---D | C] -- C:\Users\Deb\AppData\Roaming\f-secure[2013/04/13 19:44:33 | 000,000,000 | ---D | C] -- C:\ProgramData\F-Secure[2013/04/12 15:14:19 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Java[2013/04/12 15:13:17 | 000,000,000 | ---D | C] -- C:\Program Files\Java[2013/04/12 13:42:10 | 000,000,000 | ---D | C] -- C:\Program Files\CCleaner[2013/03/28 17:37:59 | 000,000,000 | ---D | C] -- C:\Users\Deb\AppData\Roaming\Malwarebytes[2013/03/28 17:37:48 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes[2013/03/28 17:37:12 | 000,000,000 | ---D | C] -- C:\Users\Deb\AppData\Local\Programs[2013/03/27 13:58:53 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Security Client[2013/03/27 13:10:39 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Open Freely[2013/03/27 13:10:31 | 000,000,000 | ---D | C] -- C:\Program Files\Open Freely[2013/03/27 13:09:38 | 000,000,000 | ---D | C] -- C:\ProgramData\APN ========== Files - Modified Within 30 Days ========== [2013/04/14 02:37:36 | 000,623,940 | ---- | M] () -- C:\Windows\System32\perfh009.dat

 Posted By : Touch - 4/14/2013 6:16 PM Looks complete to me                     We need to run an OTL Fix Please reopen OTL on your desktop. Copy and Paste the following text in bold into the  Custom Scan textbox.      `:OTL ````O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found. O2 - BHO: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found. O3 - HKLM\..\Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found. O4 - HKLM..\Run: [] File not found:Files ````c:\Program Files\Microsoft Security Client````C:\Program Files\IObit\Advanced SystemCare 6 C:\Users\Deb\AppData\Roaming\f-secure C:\ProgramData\F-Secure C:\Users\Deb\AppData\Roaming\SpeedyPC Software C:\Users\Deb\AppData\Roaming\DriverCure````C:\ProgramData\APN``ipconfig /flushdns /c ``:Commands ``[purity] ``[resethosts] ``[CreateRestorePoint] ````[emptytemp]  [EMPTYFLASH]```   Push  Run Fix Button OTL may ask to reboot the machine. Please do so if asked. Click OK. A report will open. Copy and Paste that report in your next reply.  If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run. Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Deb1957 - 4/15/2013 11:01 PM Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.1471.770 [GMT -7:00]Running from: c:\users\Deb\Downloads\ComboFix.exeAV: avast! Internet Security *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}FW: avast! Internet Security *Disabled* {131692B0-0864-D491-4E21-3A3A1D8BBB47}SP: avast! Internet Security *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}..((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))...((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))..-------\Legacy_NPF-------\Service_NPF..((((((((((((((((((((((((( Files Created from 2013-03-15 to 2013-04-15 )))))))))))))))))))))))))))))))..2013-04-15 19:08 . 2013-04-15 19:08 29904 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{DFBB14C3-D75B-4EF8-833E-548A092CD7A5}\MpKsldab5a86d.sys2013-04-14 19:22 . 2013-04-14 19:22 -------- dc----w- C:\_OTL2013-04-14 09:47 . 2013-03-15 07:21 7108640 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{DFBB14C3-D75B-4EF8-833E-548A092CD7A5}\mpengine.dll2013-04-13 05:49 . 2013-03-15 07:21 7108640 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll2013-04-12 22:14 . 2013-04-12 22:14 -------- d-----w- c:\program files\Common Files\Java2013-04-12 22:13 . 2013-04-12 22:13 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll2013-04-12 22:13 . 2013-04-12 22:13 -------- d-----w- c:\program files\Java2013-04-12 20:42 . 2013-04-12 20:42 -------- d-----w- c:\program files\CCleaner2013-04-10 07:48 . 2013-02-22 03:31 2382848 ----a-w- c:\windows\system32\mshtml.tlb2013-04-10 07:48 . 2013-02-22 04:10 149616 ----a-w- c:\program files\Internet Explorer\sqmapi.dll2013-04-10 07:48 . 2013-02-22 03:36 768512 ----a-w- c:\program files\Common Files\Microsoft Shared\VGX\VGX.dll2013-04-10 07:48 . 2013-02-22 03:34 420864 ----a-w- c:\windows\system32\vbscript.dll2013-04-10 07:48 . 2013-02-22 03:35 194048 ----a-w- c:\program files\Internet Explorer\IEShims.dll2013-04-10 07:48 . 2013-02-22 03:34 142848 ----a-w- c:\windows\system32\ieUnatt.exe2013-04-10 06:32 . 2013-01-24 04:47 196328 ----a-w- c:\windows\system32\drivers\fvevol.sys2013-04-10 06:31 . 2013-03-01 03:09 2347008 ----a-w- c:\windows\system32\win32k.sys2013-04-10 06:31 . 2013-03-19 05:04 3913560 ----a-w- c:\windows\system32\ntoskrnl.exe2013-04-10 06:31 . 2013-03-19 05:04 3968856 ----a-w- c:\windows\system32\ntkrnlpa.exe2013-04-10 06:31 . 2013-03-19 04:48 38912 ----a-w- c:\windows\system32\csrsrv.dll2013-04-10 06:31 . 2013-03-19 02:49 69632 ----a-w- c:\windows\system32\smss.exe2013-04-10 06:24 . 2013-03-02 05:07 1212264 ----a-w- c:\windows\system32\drivers\ntfs.sys2013-03-29 00:37 . 2013-03-29 00:37 -------- d-----w- c:\users\Deb\AppData\Roaming\Malwarebytes2013-03-29 00:37 . 2013-03-29 00:37 -------- d-----w- c:\programdata\Malwarebytes2013-03-29 00:37 . 2013-03-29 00:37 -------- d-----w- c:\users\Deb\AppData\Local\Programs2013-03-27 21:00 . 2013-03-27 21:00 740840 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{59F07645-ACF9-4912-A061-AE8A9689A50D}\gapaengine.dll2013-03-27 20:58 . 2013-04-15 19:50 -------- d-----w- c:\program files\Microsoft Security Client2013-03-27 20:10 . 2010-03-15 10:31 165376 ----a-w- c:\windows\system32\unrar.dll2013-03-27 20:10 . 2013-03-27 20:10 -------- d-----w- c:\program files\Open Freely2013-03-26 15:17 . 2013-03-15 07:21 7108640 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{7398C72E-1D00-45DC-9401-4FE6A30B5495}\mpengine.dll...(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))).2013-04-12 22:13 . 2012-06-16 12:10 782240 ----a-w- c:\windows\system32\deployJava1.dll2013-04-12 22:13 . 2012-06-16 12:10 861088 ----a-w- c:\windows\system32\npDeployJava1.dll2013-04-02 10:33 . 2012-06-16 10:39 237088 ------w- c:\windows\system32\MpSigStub.exe2013-03-14 09:02 . 2013-03-14 09:02 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys2013-02-13 22:53 . 2013-02-13 22:53 5105904 ----a-w- c:\windows\uninst.exe2013-02-12 04:48 . 2013-03-13 17:07 474112 ----a-w- c:\windows\apppatch\AcSpecfc.dll2013-02-12 04:48 . 2013-03-13 17:07 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll2013-01-20 22:59 . 2013-01-20 22:59 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys2013-01-20 22:59 . 2013-01-20 22:59 100328 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys2013-01-16 02:49 . 2012-06-28 19:52 23872 ----a-w- c:\windows\system32\RegistryDefragBootTime.exe..------- Sigcheck -------Note: Unsigned files aren't necessarily malware..[-] 2012-06-16 . 7BD7F45FF37FA0669CD32CA0EF46E22C . 811520 . . [6.1.7601.17514] . . c:\windows\System32\user32.dll[7] 2010-11-20 . F1DD3ACAEE5E6B4BBC69BC6DF75CEF66 . 811520 . . [6.1.7601.17514] . . c:\windows\winsxs\x86_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_cf3fd62ccb9e983d\user32.dll.((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))..*Note* empty entries & legit default entries are not shown

 Posted By : Touch - 4/16/2013 9:56 AM Yes, it is a good thing, and the log looks clean to me                   How are Things running now                    ? Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Touch - 4/16/2013 10:22 AM I´m sorry to be  bearer of bad news. But there is not enough RAM in your computer to run win7 properly.You have 1.44GB of RAM, which should be minimun 3 or 4GB RAM.  See if mediacenter are turned on, as described here:http://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html    Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Deb1957 - 4/17/2013 7:30 AM There's one more thing I'd like to know, I will try and explain the best I can, hopefully you can help. At first I had windows 7 Home on here and my PC ran great, but after a while I put windows 7 Ultimate on here, that's when I started having problems. When I changed to Ultimate I noticed all the things that I had on 7 Home were gone. I had to reinstall everything like Flashplayer, Avast, Advanced System Care, etc. Even my pics. But I'm thinking that all that stuff was still on here, somewhere. But now I'm thinking it might be on here twice and using up more of my hard drive, does this make sense? I don't believe I backed up anything when I switched over, so if all my pics are still in my PC, somewhere, how do I find them and bring them over to Ultimate? I have tried using Windows Easy Transfer, but it's not all that easy. I just can't figure Easy Transfer out, I know I have a file where all those things are saved at, but when I try and open the file, it won't open and I don't know how to bring them over to Ultimate?? I hope this makes sense, and I hope you can help. Thank you Deb

 Posted By : Touch - 4/18/2013 4:33 AM If I understand it correctly, then you should have a  "Windows. Old" folder on the C drive, where the "old" data is stored. Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Touch - 4/18/2013 1:41 PM If you still have something from the previous installation, you should be able to find them with "Search Everything":  http://www.voidtools.com/       Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Touch - 4/22/2013 7:19 AM What´s the name of the huge file ?If you remember the name/s of (some) of the Picture files, type the name in the "Everything´s" search box, and hit Enter............. Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Touch - 4/22/2013 12:11 PM "backdoor stuff plus more is back on my PC"    How did you do it      ?    I need to get a comprehensive report of what is present on your computer.   Download OTL by OldTimer, saving it to your desktop:       Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. Select All Users   Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Post both logs NOW Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Deb1957 - 4/22/2013 8:24 PM [2013/04/15 22:51:27 | 000,001,131 | ---- | C] () -- C:\Users\Public\Desktop\IObit Malware Fighter.lnk[2013/04/15 12:11:24 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe[2013/04/15 12:11:24 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe[2013/04/15 12:11:24 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe[2013/04/15 12:11:24 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe[2013/04/15 12:11:24 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe[2013/04/12 13:42:13 | 000,000,965 | ---- | C] () -- C:\Users\Public\Desktop\CCleaner.lnk[2013/03/27 13:59:23 | 000,002,057 | ---- | C] () -- C:\Windows\epplauncher.mif[2013/03/27 13:10:49 | 000,165,376 | ---- | C] () -- C:\Windows\System32\unrar.dll[2013/03/02 18:25:56 | 000,000,017 | ---- | C] () -- C:\Users\Deb\AppData\Local\resmon.resmoncfg[2013/02/28 00:22:53 | 000,015,672 | ---- | C] () -- C:\Windows\System32\drivers\SmartDefragDriver.sys[2012/06/22 21:31:03 | 000,000,922 | ---- | C] () -- C:\Users\Deb\Windows Easy Transfer.lnk[2012/06/22 21:31:03 | 000,000,706 | ---- | C] () -- C:\Users\Deb\autorun.inf ========== ZeroAccess Check ========== [2009/07/13 21:42:31 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini [HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] [HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]"" = %SystemRoot%\system32\shell32.dll -- [2012/06/08 21:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation)"ThreadingModel" = Apartment [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 14:29:20 | 000,606,208 | ---- | M] (Microsoft Corporation)"ThreadingModel" = Free [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]"" = %systemroot%\system32\wbem\wbemess.dll -- [2009/07/13 18:16:17 | 000,342,528 | ---- | M] (Microsoft Corporation)"ThreadingModel" = Both ========== LOP Check ========== [2013/04/18 02:00:37 | 000,000,000 | ---D | M] -- C:\Users\Deb\AppData\Roaming\DriverCure[2013/04/15 22:51:21 | 000,000,000 | ---D | M] -- C:\Users\Deb\AppData\Roaming\IObit[2013/04/18 02:00:34 | 000,000,000 | ---D | M] -- C:\Users\Deb\AppData\Roaming\SpeedyPC Software ========== Purity Check ========== < End of report >

 Posted By : Touch - 4/23/2013 10:12 AM I'm sorry but you have to tell exactly which files / folders you're talking about, because I can´t see any infections in the log.    "and all that Trojan stuff, adware, spyware, backdoor stuff plus more is back on my PC." Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Touch - 4/28/2013 3:57 AM "OK, I ran another scan"                          - -  With what program  ? Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Deb1957 - 4/29/2013 5:01 AM With what program?? Are you talking about the program I ran or the program for something else?? Not sure what you mean.....You know, you said I only have 1.44 gb of Ram but I did install another GB of Ram so I should have 2.44GB which puts me at the max for my PC....so with that amount of GB my PC should be running better than it is. My PC ran great when I just had Windows 7 Home, but when I switched to Windows 7 Ultimate, that's when all my problems started, so why is that?? What can I do now to make my PC run like it did about a year ago....it never hesitated to run ANY program back then. Is this fixable??

 Posted By : Touch - 4/29/2013 12:08 PM This is the application you used, I am asking for:    OK, I ran another scan, and it doesn't show that it's in any file/folder, it just shows this while scanning: Trojan, Worm, Backdoor.Frauder, Misleading.Secure, Spyware.AdSpy, Trojan.Conhook, just to name a few.    Please read:  Forum Rules Click here:   Before-posting-a-log   Do not PM me with logfiles. They will be deleted.

 Posted By : Andreea-Luciana Ostache - 4/29/2013 3:09 PM Excuse me for intervening a little between you two. But may I make a suggestion?Uninstall: IObit Malware Fighter, Advanced SystemCare 6, Speedy PC pro and any other tools that "protect" or "optimize" your computer. Make sure Windows Defender is disabled as well.Keep Avast and Malwarebytes, Ccleaner. Keep DriverCure and Smart Defrag, only if you must.Then run a System file scan as seen here:www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.htmlThis should make your computer run a little better.Cheers! Andreea-Luciana OstacheSenior Support Technician ENsupport@bullguard.comwww.bullguard.comDownload the Free Trial version of BullGuard Internet Security 12You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

 Posted By : Andreea-Luciana Ostache - 4/30/2013 6:34 PM I do not know what you tried to do, but you definitely did not have to run something that would cost money. The System Files Checker is integrated in any version of Windows. Please have a look at the guide again. It has pictures and should be easy to follow.Whatever you installed that is asking you for money, uninstall it. Andreea-Luciana OstacheSenior Support Technician ENsupport@bullguard.comwww.bullguard.comDownload the Free Trial version of BullGuard Internet Security 12You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

 Posted By : Andreea-Luciana Ostache - 4/30/2013 10:23 PM If you click on the link, you have a page from where you can read a guide. I do not want you to run any tools from that page. Please read the steps from the guide."How to Repair Windows 7 System Files with System File Checker"Step 1 Open an "elevated command prompt" ( ....Step 2 To Scan and Repair System Files ....skip step 3Step 4 When the scan is complete .... Andreea-Luciana OstacheSenior Support Technician ENsupport@bullguard.comwww.bullguard.comDownload the Free Trial version of BullGuard Internet Security 12You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

 Posted By : Deb1957 - 5/2/2013 3:02 PM I'm so sorry, I didn't get it what you were trying to tell me at first, but now I get it. I clicked on the link, opened the page for "How to Repair....". I read through the instructions and followed each step as it said to do. After first scan, it said 'Windows Resource Protection found some corrupted files but was unable to fix some of them.' So ran another scan, as it said to do, and it said the same thing. The instructions say I may need to run the command 3 or 4 times to try and get all the corrupt files. So that's what I'm gonna do. Will let you know the results. Thanks so much for your help so far.

 Posted By : Deb1957 - 5/2/2013 11:47 PM i RAN THE SYSTEM FILE CHECK 4 times and it still says "found corrupt files, unable to fix some of them." So I ran a scan to verify corrupt files, when it was done it said "Windows Resource Protection found integrity violations. Details are included in the CBS.Log." If I am correct, my next step is to try and "manually repair corrupt files". However I do not have my Windows 7 installation disk, so I guess I will have to try and create one . The step-by-step instructions that are given thru your link are pretty clear but very time-consuming and must be burned onto a blank DVD, which I currently do not have but will get one. In reading those instructions, I was doing okay until it came to the part about bringing up the files, then I got lost about how to find the corrupt files and actually fix them. When I get to that point, hopefully someone will be around to actually walk me thru that process. Thank you and will be in contact soon.

 Posted By : Andreea-Luciana Ostache - 5/4/2013 4:07 PM The instructions seem technical and hard at the first glance, but if you take your time and slowly go through them, I am sure you will manage. Let us know if we can help further. Andreea-Luciana OstacheSenior Support Technician ENsupport@bullguard.comwww.bullguard.comDownload the Free Trial version of BullGuard Internet Security 12You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

 Posted By : Deb1957 - 5/7/2013 1:01 PM Yes, now I do need someone's help.l I have tried and failed to create my Windows 7 installation disk. Had to stop for a bit and step away from the computer. But I do have a good Repair disk I created so I thought I should try that to see if it can repair anything. I have tried to run my repair disk 4 times, and it seems there is a problem. I have used my repair disk several times before over the last month or so and it worked just fine. Now when I try to run the repair disk, when the loading files gets to about 75% done, another page pops up that says: Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removal storage device, such as a USB drive while the device is in use, or by faulty hardware such as a hard-drive or CD-ROM drive that is failing. If you continue to receive this error message, contact the hardware manufacturer." Not sure exactly what this means but I know it can't be good. Is this fixable? I hope someone there is able to help me!!

 Posted By : Deb1957 - 5/9/2013 2:35 PM HELP....I AM STILL WAITING FOR A REPLY FROM MY LAST POST 2 DAYS AGO... Please let me know if someone is able to help me with this problem, or do I need to continue searching for help somewhere, anywhere???

 Posted By : Andreea-Luciana Ostache - 5/9/2013 7:07 PM I am very sorry to hear about the issue Deb. It may not be the CD that is failing but the hard-disk, just like the notification is telling you.Before you start the repair for Windows, try and start the computer in Safe Mode with Command Prompt and type this command:chkdsk /f C: The disk check tool will scan for and try to fix the hard drive.Afterwards see if you can repair Windows. Andreea-Luciana OstacheSenior Support Technician ENsupport@bullguard.comwww.bullguard.comDownload the Free Trial version of BullGuard Internet Security 12You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

 Posted By : Deb1957 - 5/10/2013 9:16 PM Thank you I will do this right away, will let you know the outcome.
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