The original version of this page can be found at : http://forum.bullguard.com/forum/15/BG-Backup-problem-since-v13026_96523.html
Posted By : Elmo - 1/29/2014 12:14 AM
Since the update from 13.0.265.2 to 13.0.265.3 Bullguard Backup has not worked properly. As soon as I open Manage Backups BG slows to a crawl. I can hardly get a response from the BG user interface when in Backup. Once a backup starts, it is so slow it never finishes. These Backup profiles I've been running for several years, usually take approx 1 to 5 mins, they have now become inoperable. Any ideas what is going on??
Thanks Pete

Posted By : Elmo - 1/30/2014 1:06 PM
I have further information regarding problem with BG Backup.
Since approx. 5 days (I think possibly coinciding with update to 13.0.265.3), Backup has become almost unusable. As soon as I go into the "Backup Profiles" page the system slows to a crawl, and Bullguard.exe is using almost 100% CPU (Process Explorer).
If I try to select backups to run, the Bullguard UI responds only after about a 30+ sec delay. If I persevere the Backup will run, but takes forever unless I close the Backup Profiles page - if I do this CPU usage goes back to normal.
I have tried Windows SYSTEM RESTORE to get back to before the BG update to 13.0.265.3, but this is failing (even when done in SAFE MODE) and unable to return my system to any previous time (this has never failed before).
Thanks, Pete

Posted By : NorthPole - 1/30/2014 4:23 PM
Elmo, is there a specific reason why you're still using BullGuard Ver. 13? Latest BIS version is 14.0.276.1, and upgrading is free with a valid licence for Ver. 13.

Posted By : Elmo - 1/30/2014 7:57 PM
NorthPole - I'm thinking the same now. The original reason is that I understand that in BG14 you can't manually start a group of Backups to run together, you have to run them one at a time, which will mean a lot of extra work. Though given the problems I've had with BG13 in the last week (run faultlessly til now), I'll upgrade and see what happens.

Posted By : Andreea-Luciana Ostache - 1/31/2014 7:19 PM
I have replied to your other post. Before continuing on this subject, please read my reply there.

It does sound like you may be having more than just BullGuard problems and are not aware of it yet, so I also recommend that you contact support@bullguard.com or start a Live Chat.


Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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