• Product Guides
• FAQ
• Live Support
• Known Issues
• Tech Guides
• Ask Us a Question

KNOWN ISSUES

For problems you may be encountering with BullGuard 9.0, please consult this list of known issues that we are currently trying to solve permanently or provide answers, fixes or workarounds for.

GENERAL

Issue 1. I've installed BullGuard and its icon does appear in the system tray. But when I click it, BullGuard's console doesn't come up. Read more...

 

UPDATES & WEBSERVICE

Issue 1. I get this error when I try to login with BullGuard: "Couldn't connect to webservice". Read more...

Issue 2. I downloaded an important update for BullGuard which required a reboot. After I restart my machine, BullGuard downloads the same update again and gets stuck in this loop. Read more...

Issue 3. I get this error when I try to update BullGuard: "Your license is expired". Read more...

 

ANTIVIRUS-ANTISPYWARE

No issues.

FIREWALL

Issue 1. I cannot access the Internet unless I switch off BullGuard's firewall. How can I configure it to solve this? Read more...

 

Issue 2. I want to use the Cisco VPN client, but my system freezes while connecting to the remote host. Read more...

 

Issue 3. I cannot synchronize my Windows Mobile phone in Windows Mobile Device Center unless I disable the BullGuard firewall. Read more...

SPAMFILTER

Issue 1. When I open MS Office Outlook, I get the message: "A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?". Is this caused by BullGuard? Read more...

 

Issue 2. I can't see BullGuard's Spamfilter toolbar in my email client. Read more...

 

Issue 3. BullGuard's Spamfilter plugin is found to be incompatible with Thunderbird 3.0.1 and the Spamfilter toolbar is not shown. Read more...

 

Issue 4. I want to stop using BullGuard's Spamfilter footer in the emails I send, but the option is greyed out. Read more...

 

BACKUP

Issue 1. I want to do a backup on a drive in my network, but BullGuard doesn't copy the files to the location I specify.

Read more...

SUPPORT

No issues.