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BULLGUARD LIVE SUPPORT

It is central to the BullGuard concept of Security that our customers receive all the assistance needed to fully appreciate and utilise the BullGuard products. BullGuard Support is therefore a free service, available 24 hours a day, 365 days a year, offering advice and assistance whenever it is needed.

Chat offline?

Should the chat on rare occasions be offline, please write an e-mail to support@bullguard.com. Below you can find our team's availability and SLA:

English Support:

- 24/7; response time is 24 hours.

- email address: support@bullguard.com

Danish Support:

- 10:00 to 18:00 CET, daily, response time is 24h.

- email address: support_dk@bullguard.com

German Support:

- 9:00 to 17:00 CET, daily, response time is 24h.

- email address: support_de@bullguard.com

French Support:

- 9:00 to 17:00 CET, daily, response time is 24h.

- email address: support_fr@bullguard.com

Spanish Support:

- 9:00 to 17:00 CET, daily, response time is 24h.

- email address: support_es@bullguard.com

Swedish & Norwegian Support:

- 9:00 to 17:00 CET, weekdays, response time is 24h.

- email address: support_se_no@bullguard.com

NOTE: E-mails sent to payment@bullguard.com also have a response time of 24h.

Time zone is CET.

We have chosen chat support as our primary support tool, as it enables our specialists to receive and process your questions in real time, whilst being able to send guides and screenshots and to offer transcripts of the advice given.

If you wish an alternative communication method, you can also e-mail us at support@bullguard.com or choose the email function within your BullGuard Support Plugin.

BullGuard chat and e-mail support have drastically reduced response times and brought us one step closer to our main goal: offering complete data protection solutions and services at the highest standards of quality.

If you wish to check whether your question is already in our database, please read our FAQ.