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24/7 Support Service

We’re ready to help you out with any PC Security problem.

Whether you choose Live Chat or e-mail, you can count on our team of experts to deliver quick answers to your questions.

FREQUENTLY ASKED QUESTIONS

 

Problems with your BullGuard, or just curious? Click the questions on the left to see the answers to the most common questions that people ask about BullGuard.

 

More support?
If you do not find what you're looking for, please try our online antivirus forum where you can browse through lists of questions asked and answers about BullGuard or even post your own!

 

You can also ask us a question directly.

 

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BULLGUARD BASICS

 

Can you please tell me more about BullGuard Antivirus?

Can you please tell me more about BullGuard Firewall?

Can you please tell me more about BullGuard Online Backup?

Can you please tell me more about BullGuard P2P protection?

What technology do you use?

What are the minimum system requirements for installing and using BullGuard?

Am I 100% safe against viruses with BullGuard?

How can I protect my computer more effectively against viruses?

I am trying to install some drivers and it says I need to disable any real time file monitoring services I have running… Is that ok and how do I do it?

Why does Windows Security Center say that BullGuard modules are not enabled?

Can I block access to specific websites with BullGuard?

I already have security program that will expire in a few days. Can I download and install BullGuard with the other one still running?

Is it recommendable to use two anti-virus products or more on the same system?

Are you better than the other security products?

 

BULLGUARD SUBSCRIPTION ISSUES

 

Why do I need to register?

How can I change the user in BullGuard?

I already paid for BullGuard. Why do I need to pay again?

I bought BullGuard, but it still shows as trial. How can I update my account with my payment?

I changed my email address. How do I change my BullGuard account details?

I have a paid account, but you only have BullGuard trial on your download page. How can I download the paid version?

I tried to activate my BullGuard, but it says license key is in use. What do I need to do?

I had to restore the PC to factory defaults. How do I get BullGuard back?

Can I use BullGuard on more than 1 computer?

How can I pay for BullGuard?

What is the difference in the price of subscriptions?

What happens when BullGuard expires?

How do I recover BullGuard?

I use a proxy server to connect to the Internet. Do I need to change anything in BullGuard?

I paid, but did not receive a licence key. Where do I find it?

I purchased an upgrade to my account but BullGuard still showing x days. How can I update my account according to my payment?

I bought BullGuard through my ISP. Where can I download BullGuard from?

I am paying for BullGuard through my ISP but cannot login on the My Account section. How can I manage my account/change password/change username?

I bought a CD, but do not have a CD drive. How can I install BullGuard and not pay again?

 

BULLGUARD UPDATE

 

What are the best update settings?

How often does BullGuard update?

Why is BullGuard saying it has not been updated in X days?

Why is Windows saying that BullGuard has not been updated in X days?

 

BULLGUARD ANTIVIRUS

 

 

BullGuard just informed me that an infection was blocked. What do I do now?

What is Real-time Protection?

What are the best virus removal settings for Real-time Protection?

What happens if I have 2 AVs running side by side? Am I more protected?

How do I scan my computer?

Why can't BullGuard disinfect or delete a virus found on my system?

How do I remove viruses that BullGuard could not remove?

Why does it take so long to scan?

What happens if a file is sent to Quarantine?

Can I remove the quarantined files?

What happens with the quarantined files I submit to your virus laboratory?

What are skipped files? Should I be worried?

How can I improve the speed on my computer?

I submitted a scan-log from my computer, but I haven’t heard back from you yet?

 

BULLGUARD FIREWALL

 

BullGuard Firewall keeps telling me an application has been allowed to use the Internet. Am I safe?

BullGuard Firewall keeps asking me about applications wanting to access the Internet? What do I do?

I just installed BullGuard and my Internet Connection has stopped working. What do I do now?

I just installed BullGuard and my Internet Connection has slowed down significantly. What do I do now?

I just installed BullGuard and I have some applications that no longer connect to the Internet. What do I do now?

I keep getting attack warnings from the BullGuard Firewall. Am I safe?

LAN computers no longer available after installing BullGuard. What do I do?

I cannot ping my LAN computer. What can I do?

I am getting attacks from my router/gateway or LAN PC's. What do I need to do?

"BullGuard detected changes to your network configuration". Why do I keep getting this notice?

How can I turn off the Firewall notifications?

When installing BullGuard the following error occurs: "My firewall can't be installed because the network settings could not be exclusively locked". How can I install my Firewall?

 

BULLGUARD SPAMFILTER

 

Does my BullGuard Spamfilter work with my Yahoo/Gmail email?

What email clients is the Spamfilter compatible with?

Why do I have a folder called "Spamfilter" in my Microsoft Outlook?

Why aren't emails marked as Spam deleted automatically?

Can I block emails by subject/contained words?

 

BULLGUARD BACKUP

 

How safe are my files?

What happens to my files if my BullGuard account expires?

Does BullGuard backup my files automatically once installed?

I had to change my computer and need the data I backed up from my old PC. How do I do that?

How can I access my backed up data on a computer without BullGuard?

Conflicting Backup settings.

 

BULLGUARD SUPPORT

 

What type of support do you provide?

How much does support cost?

What languages is support available in?

What is your response time?

Live Support is down, what do i do?

 

 

If you did not find the solution you were looking for, please feel free to contact our Support.

 

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