FREQUENTLY ASKED QUESTIONS

Problems with your BullGuard Gamer's Edition, or just curious? Click the questions on the left to see the answers to the most common questions that people ask about BullGuard Gamers' Edition.

More support?
If you do not find the answer you're looking for, please try our online antivirus forum where you can browse through lists of questions asked and answers about BullGuard Gamers' Edition or even post your own!

You can also ask us a question directly.

General BullGuard Gamers' Edition issues

What is BullGuard Gamers' Edition?

Why BullGuard Gamers' Edition?

What is the difference between BullGuard Internet Security and BullGuard Gamers' Edition?

How much does BullGuard Gamers' Edition cost?

How can I get BullGuard Gamers' Edition on my computer?

What is so special about the Gaming module?

Do gamers need an antivirus application?

Do gamers need a firewall?

Do gamers need a backup drive?

BullGuard Gamers' Edition subscription issues

How many computers can I use a BullGuard Gamers' Edition subscription on?

If I have a BullGuard account, can I use it with BullGuard Gamers' Edition?

What if I have a BullGuard Gamers' Edition account and want to use BullGuard?

What is the difference between a BullGuard Gamers' Edition and a BullGuard account?

OK, I bought BullGuard Gamers' Edition, how do I manage my subscription?

I have just purchased BullGuard Gamers' Edition, but it keeps telling me it's still a trial version. What do I do?

What happens when my free copy of BullGuard Gamers' Edition expires?

How do I recover BullGuard Gamers' Edition?

  
BullGuard Gamers' Edition virus issues

Am I 100% safe against viruses with BullGuard Gamers' Edition?

How can I protect my computer more effectively against viruses and spyware?

Why can't BullGuard Gamers' Edition disinfect or delete a virus found on my system?

How can I learn more about a certain virus?

What is the On-Access protection?

I submitted a scan report with BullGuard Gamers' Edition, why haven’t I heard back from you yet?

Can I install and use BullGuard Gamers' Edition on a system that is already infected?

 
Setting up and using BullGuard Gamers' Edition

Is it recommendable to use two or more antivirus or firewall products on the same system?

Why does BullGuard Gamers' Edition keep asking me questions about programs that want to access the Internet?

Does BullGuard Gamers' Edition work on servers?

Who is scanning my ports and what is MAC address spoofing?

How can I update BullGuard Gamers' Edition?

How frequently does BullGuard Gamers' Edition update?

How can I improve the speed on my computer?

I want to change the user in BullGuard Gamers' Edition, but it logs in automatically! What do I do?

How do I change my BullGuard Gamers' Edition username or password?

How do I uninstall BullGuard Gamers' Edition?

Will my SteelSecurity work if I use a proxy?

What is the difference between the trial version of BullGuard Gamers' Edition and the paid one?

 
Support basics

What type of support do you provide?

How much does support cost?

What languages is support available in?

What is your response time?

Live Support is down, what do I do?