The best way to renew

Welcome, BullGuard user! This section will describe the easiest and best way to renew a BullGuard subscription online.

 

The optimal process should go as follows:

• You decide to renew BullGuard, and log into your online account.

 

• You extend your paid account for another 1-2 years.

 

   Connect to the Internet and log into the MY ACCOUNT section on our website. Type in the same username

   and password you use to log into BullGuard.

 

 

 

 

 

 

   To renew your subscription, please press the Renew button found in the bottom part

   of the Payment section.

  

 

 

 

 

   Pressing the Renew button will take you to our BUY page, where you must choose the subscription time.

 

   Note: At the moment you can only renew with the same amount of backup that you have. If you wish to upgrade

   or downgrade your backup when renewing, please see this section: Renewal issues 

  

 

 

 

 

The total depends on the extension period. You will see the total changing as you click the different choices.

When you have decided on what works best for you, please scroll down to continue.

 

 

   Next, you will notice that the email address field is already pre-filled with your BullGuard username.

   This is very important: it ensures you are renewing your current account, and not creating another one. 

 

 

 

 

 

Do NOT enter another email address unless you are sure you want to use a different username for your paid account.

In this case, please see this guide: How to change the user

 

Next, choose between PayPal and the standard payment methods, then press Continue.

 

 

   You will be taken to the payment console, which is powered by GlobalCollect BV, the financial services supplier

   of BullGuard. In Step 1 you must choose between the various payment options available, such as Credit Card, Bank

   Transfer etc. and press Continue.   

 

 

 

 

 

 

Note: Please notice your shopping cart number or Order ID. It is recommended that you make a note of it, as it can be used in tracking down your payment should there be any problems.

 

 

   Next, choose your credit card type, fill in your credit card number (16 digits, no spaces in between), choose the expiration

   date and press Submit.  

 

 

 

 

 

 

 

For some credit card types, you may need to enter the 3-digit security code found on the back of your credit card.

 

 

   The last page usually includes a confirmation message (i.e. for credit card) or further payment instructions

   (i.e. bank transfer).

 

   That's it - your order will now be processed and your account updated!

 

Note: If your BullGuard has not been updated in due time, please see this guide: How to activate your paid subscription

 

 

  

 

Important information After you have completed the payment, a number of Confirmation Emails will be sent to the email address entered at the beginning.    * 2 emails if you are renewing your current account   •  One email is called Confirmation, coming from payment@bullguard.com, includes your total, your Order ID and further payment instructions (i.e. for bank transfer). Should you encounter any problems with your payment, reply to this email and we will assist you as soon as possible.   •  The second email is called Your BullGuard Subscription, sent from no-reply@bullguard.com, includes general instructions on setting up BullGuard, manging your account etc.    * 3 emails if you have entered a different email address than your current paid account   •  The first two emails are the same as above.   •  The third email is called Your BullGuard User, comes from no-reply@bullguard.com and includes your login information. As the email address will serve as a username, you will be issued a random password so you can log into BullGuard.   If you did not receive any confirmation emails following your purchase, please click here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 Remember

•   Your BullGuard username is an email address - please make sure you type it correctly, and that the address is valid and yours. This address is where reminder emails are sent, as well as where you get answers to scan report submissions from our Support team.

 

•   Your account is independent of the version you use - you can use your BullGuard account with any version of the software. Upgrading from an older version to a newer one is completely free of charge.

 

•   Your account can be used on up to 3 PCs - you can install BullGuard on a 2nd or even 3rd PC, while still using the same username and password. BullGuard is thus able to protect all PCs found in most households.

 

Thank you for choosing BullGuard!

 

 

Kind regards,

 

The BullGuard Team                                                                                                                                              See also Upgrade your Backup

 

 

If you did not find the solution you were looking for, please feel free to contact our Support.                                                                                                                                                 Top of page