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BullGuard Support

We’re here 24/7 to help you.

Email our support team and we'll get back to you within 24 hours.

Welcome to BullGuard Antivirus Help

Here's a description of what you can expect to find in the help file.


Introduction to BullGuard

BullGuard is complete, award-winning Internet Security with constant security software updates. BullGuard's design is created exclusively for the everyday user, and puts simplicity and ease-of-use first. BullGuard protects you from online threats like identity theft, credit card fraud, hackers, spam, viruses and spyware, and includes Backup for your valued files, photos and music.

Introduction to Antivirus

BullGuard Antivirus is the perfect security solution if you prefer a hands-on approach and want a great add-on to help keep your computer protected. The state-of-the art Antivirus product provides dual-engine protection, and includes Behavioural Detection for catch rates that detects 65% more viruses than standard, signature based detection technology, and does so a lot faster.



Nice to know


Easy to use

All the functionalities you need are just one click away from the BullGuard interface. This makes it easy to check the security status of your computer and perform manual scans, get the latest protection updates, run backup of your files, and getting hold of Support.

24/7 Live Support

From time to time you may need help and support. We've built quick access to our Live Support team right into the BullGuard interface. You get personal assistance through e-mail and Live Chat 24/7, and if you're worried about being able to explain what your problem is, and whether you'll be able to understand and act on the advice our Support Team gives you, don't be! First of all, our supporters are very good at helping you out, regardless of your technical know-how. Secondly, you always have the option of giving a BullGuard Support employee temporary access to your computer. That's as close to having a repair man come by and fiddle with your machine as it gets.

3 PC licence

BullGuard is created to suit the needs of a modern household. With a 3 PC licence, your subscription allows you to install BullGuard on your children's' computer and on your laptop. If you want to install BullGuard on other computers, simply go to www.bullguard.com/my-account, log in with your BullGuard user name and password, and follow the download and install Guide.

Remote access

With BullGuard you've got secure online access to your files from any computer, anywhere. Storing your files on BullGuard's Online Backup drive provides you with access to them from any computer with Internet access – a great tool if you want to show mum and dad the latest snaps of their grandchildren, and forgot to bring either! You can of course also transfer your files to removable storage devices like CDs or USB memory sticks.

Your BG account – not device dependant

Your BullGuard account is not device dependant. This means that you can access your BullGuard account from any device with internet access by simply going to www.bullguard.com/my-account, and log in with your BullGuard user name and password. From your BullGuard account you can access your Online Backup and view or retrieve the files you have stored there. You can also contact BullGuard Support if you experience issues which block your internet access on the computer you have installed BullGuard on.