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BullGuard Support

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Antivirus Alerts

 

Infection alerts

 

If the On Access engine finds infected files, a pop-up message will appear letting you know how the Antivirus dealt with it. BullGuard’s reaction to a virus will depend on how first and second actions are configured.

 

 

AV52

 

 

If the infection is moved to the quarantine, you can click on the underlined quarantine link and BullGuard will display the Quarantine window. You can read more on how to manage the quarantine from the Quarantine guide.

 

To close the pop-up window click on the Close button.

 

The More details button will display more information about the infection BullGuard stopped, such as the virus name, exact file path and the process that tried to access the infected file.

 

 

AV53

 

 

 

Behavioural Detection alerts

 

If you have activated the Behavioural engine, you may receive pop-up messages regarding applications running on your computer. Blacklisted applications (registered malware) will be blocked automatically, while other applications may just be flagged as suspicious.

 

 

AV55

 

 

The pop-up message will show the executable file. Clicking on More details will provide you with additional information about the blocked program.

 

Allow: By clicking it, you resume using the program, otherwise the file will remain blocked by the Behavioural engine. If you know its origin and you are sure the warning is just a ‘false positive’ detection case, you should allow it. You can report the ‘false positive’ cases directly to us by clicking the Report false positive button.

 

Quarantine: It will move the executable file in BullGuard’s Quarantine folder. The file will be deleted from its original location.

 

Report false positive: sends the process to us for analysis. Detection will be removed should our tests turn out that it was a false positive.

 

More details: Displays additional information about the executable file such as path, security risk and the files modified.

 

 

AV56

 

 

Additionally, you can see why BullGuard blocked the file (what policies determined the Antivirus to flag it as suspicious):

 

- Windows registry changes

- Creating files in sensitive/protected areas of the operating system

 

E-mail alerts

 

The Antivirus real-time protection engine also keeps track of both incoming and outgoing emails. It will let you know when it prevents a virus contained in an e-mail message from infecting your computer.

 

 

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Close: closes the notification window.

 

More details: will display more information about the infection BullGuard stopped such as the virus name, sender email address and the process that accessed that specific email (your email client application).

 

 

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