Activating your BullGuard Backup subscription

You may experience that your BullGuard Backup continues to state that you have a trial, even though you have just purchased a subscription. Or that your subscription is still expired, even though you just renewed it.

This is caused by the fact that your account-status is stored on our online server, and your local copy of BullGuard Backup has to check this server, before it can know that your status has changed. Normally, BullGuard Backup checks this status every time you start your computer, but if you are not connected to the internet through a DSL connection, or if your DSL connection is not active when BullGuard Backup launches, this may cause the above problem.

To fix this is very easy:

  Connect to the Internet

  Double-click the BullGuard Backup icon in your System tray (bottom-right corner, next to the clock):

  Go to the Main section of BullGuard, choose Account from the upper menu and click the Check status button.

BullGuard Backup will now check our servers for the new status of your account and you will see that it changes from "Free trial" to "Paid subscription".

If this does not work, you may have accidentally purchased BullGuard Backup under a different or misspelled username (email address) than the one you are currently using.

If this is the case, please check the confirmation email sent to you after the purchase and find your username there. Then click the Change user link:

You can then enter your new username and password and login:

Remember, your BullGuard Backup username is your email address.

If you have forgotten your password, you can ask for a new one here: Get a new password

Now BullGuard Backup connects to our server and checks your account. It will start running like you have a paid subscription instead of a trial one. 

Kind regards,

The BullGuard Team