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       - Activation of BullGuard Backup

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  arrow_readmore Ask Us a Question

 

 

 Get Support

Support is an essential part of our product range. With the Support plug-in in BullGuard Backup, you can now contact our Support Team directly from the application, completely free of charge.

 

The Support section acts as an interaction center - you may send emails as well as chat with our technicians live, while keeping your support history if you need it later.

 

Below is a quick guide on how to get support using the Support plug-in.

 

 

1- button  Support by email
 

 

  

1. Please make sure you are connected to the Internet.

 

2. Before sending an email there are a few settings you should make. Please open the Support section and click the Settings tab. Next, type in your email address and name.

 

 

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Note: it is strongly recommended that the email you enter be the same as your BullGuard Backup username.

 

3. Press the Overview tab. To contact Support by email, just click the big New Question button in the center of the screen and press Write an E-mail.

 

 

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3 - support_step1

 

 

4. You should now see a normal email window where you can compose your message. Press the Send button to send the email to BullGuard Support.

 

 

4 - support_email

 

 

After the message has been sent, you should see a confirmation message by the clock.

 

 

5 - support_note1

 

 

5. To review your support history, press the Message Center tab. Use the “+” signs to expand a message history and double-click the email to see its contents.


 

6 - support_history 

 

 

Press Reply to write back.

 

 

7 - support_reply

 

 

You should normally get a reply within 1 hour. When this happens, you will be notified:

 

 

8 - support_note2 

 

 

6. To check if Support has responded, press the Send/Receive button. To write a new message, press New Message.

 

 

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2- button  Support by chat
 

 

  

1. To access BullGuard Live Support, press the New Question button in the Overview tab, just as for emails.

 

2. Next, choose Start a chat and wait for a Support Technician to take over your request.

 

 

10 - support_chat

 

 

Remember: should you encounter any problems with contacting BullGuard Support via the application, please get in touch with us using email or the Live Support on our webpage.

 

That’s it!

 

 

 

Kind regards,

 

The BullGuard Team

 

 

If you did not find the solution you were looking for, please feel free to contact our Support.

 

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