How to remove infected files in the Quarantine

WHAT IS THE QUARANTINE?

The Quarantine is a special folder where BullGuard keeps the infected and suspected files if it has not automatically deleted them.

When a virus is in the Quarantine it can't do any harm. The files are isolated here until you decide to permanently remove them.

Some infected files can't be disinfected as they contain the very body of the virus - these files will be deleted or moved.

This guide will show you how to remove an infected file in the quarantine folder.

Note: This guide is for BullGuard v8.0. If you are using Windows Vista, choose the following guide: BullGuard v8.0 for Vista.

Locate the files

In order to delete the quarantined files, please open BullGuard by double-clicking on the icon in the System Tray (bottom-right corner of the screen, near the clock).

1 - systray

Quarantine menu

Select the Antivirus section from the left and go to the Quarantine tab in the upper menu. If any files are present, check the boxes to their left remove them by pressing the Delete button.

2 - quarantine1

Moving files to the Quarantine

To set the actions that BullGuard takes when finding a virus, please go to the Antivirus section > Overview tab. Scroll down to the bottom of the window and set the BullGuard's actions.

We recommend you to set the second action to Move to Quarantine.

3 - second_action

Full scan

After you have done that please run another full scan with BullGuard to be sure that everything is ok and your system is safe. For more details on how to scan your computer, please see this guide instead.

Kind regards,

The BullGuard Team

If you did not find the solution you were looking for, please feel free to contact our Support.

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