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BullGuard Support

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Main screen


Once BullGuard is installed and running on your computer, you can open it and setup and schedule Backup profiles.


The BullGuard main screen provides quick access to both application plug-ins and the Settings. On the main BullGuard window you will also find recommendations for actions you should perform.






The BullGuard toolbar includes:


  • the Dashboard from where you can reach the main BullGuard Online Backup functions.
  • the Settings button, where you can alter BullGuard's settings and turn scheduled Backups on or off.
  • the SUPPORT section with direct access to BullGuard’s Support Team (via Live Chat or e-mail).

In the lower left corner of the main application screen, you can find the update status, which also acts like a button. button. While BullGuard is set by default to look for updates every 2 hours, you can also manually update the application by clicking on this link.


Under the main toolbar, you will also see the following 2 options:


  • My BullGuard, which will lead you to My account section, on our website, where you can check your subscription, see your personal details or ask for an invoice.
  • the Shop button, which will lead you directly to our buy page.


The Home page also includes the following 3 icons:


  • the STATUS button, which will inform you about recommended actions.
  • the BACKUP button, which will direct you to the Backup plugin.



This section lists the BullGuard Online Backup main features. From here you can create Backup profiles, check the Logs and access your Online Drive.


More information on this can be found here.






The Settings section provides quick access to all the options and features available for the BullGuard Online Backup. This is where you can, change your account, general Settings or turn all scheduled Backups ON or OFF.






General section: provides you with access to settings governing the entire application and allows you to manage your account or change update parameters.


Account section: allows you to upgrade or renew your subscription, change your account, activate licence keys and download new subscription status after a purchase.


Backup/Restore section: allows you to tick the scheduled backup on or off or restore tasks.



This section provides instant access to our Support Team for any questions you may have regarding viruses, the BullGuard features, your subscription or anything else connected to BullGuard and our products. The BullGuard Support service is free of charge for all BullGuard users, paid or trial accounts alike.






Live chat: click on the Chat with us button to access the Live Chat feature. This allows you to speak directly with one of our Support Technicians.


Send e-mail: click on this button to send an e-mail to the Support Team. You can use this option if your question does not require an urgent reply or if you have been asked to provide our Support Team with various details, such as log files or screenshots. Note that if you have an e-mail client already set up on your computer, BullGuard will use it to create a new e-mail to send to our supporters.


Browse help topics: will open a web page in your default browser where you can read the BullGuard Online Backup guides posted on our website.


Account: will open a web page in your default browser to your online BullGuard account login page.