SYSTEM STATUS

If there is a general problem with the availability of a BullGuard online service, for example
scheduled maintenance operations, it will be listed below.

 CURRENT ISSUES

There are no open issues. 

 RECENTLY SOLVED ISSUES

Thursday, March 6 2008, 11:30-12:00 PM CET

Scheduled maintenance

STATUS: CLOSED

 

Due to a needed server maintenance operation, a wide range of our services will be unaccessible Thursday,

March 6, 11.30 PM CET. The affected services include:

 

- Website

- Virus updates

- Access to backup-drive

- Product login and registration

- Support

 

The maintenance operations are scheduled to last 30 minutes.

 

We apologise for any inconvenience this may cause you.

 

 

Kind regards,

 

BullGuard Server Team

--------------------------------------------------------- 

Thursday, January 17 2008, 04:00 AM CET

Backup service is down

STATUS: CLOSED

Due to a technical issue with our servers our Backup service is currently down. We are working on restoring access

to all our users.

 

We apologise for any inconvenience this may cause you.

 

 

Kind regards,

 

BullGuard Server Team

 

---------------------------------------------------------   

Sunday, January 13 2008, 02:00 AM - 03:00 AM CET

Firewall maintenance

STATUS: CLOSED

Due to scheduled maintenance on our fireware you might experience low connection quality (or none at all) to all

BullGuard services.

 

Maintenance should not last more than 1 hours. We apologise for any inconvenience this may cause you.

 

 

Kind regards,

 

BullGuard Server Team  

--------------------------------------------------------

Tuesday, December 25 2007, 12:30 PM

Support not able to send replies to online email requests

STATUS: CLOSED

Due to a server problem, Support is currently not able to send replies to messages sent from our website. 

Customers will instead receive replies through the Support plugin in BullGuard, as well as via Live Chat.

 

We apologise for any inconvenience this may cause you, and work hard on solving the problem.

 

 

Kind regards,

 

BullGuard Server Team

--------------------------------------------------------

Friday, November 30 2007, 11:45 AM - 1:45 PM CET

Mail server maintenance

STATUS: SOLVED

Due to scheduled maintenance on our mail server, Support is currently unable to send or receive emails.
Services affected include:

 

- Email communication from our website 

- Email communication from the Support plugin

 

However Live Support is still available from the website and application. Maintenance should not last more than 2 hours.

 

We apologise for any inconvenience this may cause you.

 

 

Kind regards,

 

BullGuard Server Team 

--------------------------------------------------------

Tuesday, November 22 2007, 03:40 AM CET

Spamfilter service interruption

STATUS: SOLVED

Due to a server problem, our Spamfilter service is currently not available. We are currently working hard on restoring it.

 

We apologise for any inconvenience this may cause you.

 

 

Kind regards,

 

BullGuard Server Team 

 

--------------------------------------------------------

Tuesday, September 25-26 2007, 06:00 AM CET

Scheduled maintenance

STATUS: SOLVED

Due to a needed server maintenance operation, a wide range of our services will be unaccessible Tuesday

and Wednesday, September 25 and 26, 06.00 AM CET. The affected services include:

 

- Website

- Virus updates

- Access to backup-drive

- Product login and registration

- Support

 

The maintenance operations are scheduled to last 30 minutes each.

 

We apologise for any inconvenience this may cause you.

 

 

Kind regards,

 

BullGuard Server Team

--------------------------------------------------------

Friday, August 24 2007, 09:00 AM

Login and registration not working

STATUS: SOLVED

Due to a server error, some the logins to the application and account registrations are returning an error.

We are currently working on restoring these services.

 

We apologise for any inconvenience this may have caused you.

 

 

Kind regards,

 

BullGuard Server Team

--------------------------------------------------------

Sunday, August 19 2007, 18:00 PM

Support not able to send replies from the application

STATUS: SOLVED

Due to a server error, Support is currently not able to send replies to messages sent from BullGuard 7.0. 

Customers will instead receive replies through regular email, where available.

 

We apologise for any inconvenience this may cause you, and work hard on solving the problem.

 

 

Kind regards,

 

BullGuard Server Team

--------------------------------------------------------

Thursday, July 19 2007, 11:25 AM

Updates and downloads working slowly

STATUS: SOLVED

Download of virus definitions, product updates and product downloads from http://www.bullguard.com/ are currently

working slowly. Connections may be dropped and downloads conducted at slow speeds.

 

This is caused by a major update being issued, causing a spike in traffic.

 

We apologise for any inconvenience this may have caused you and we are now working on minimizing the effect

of the spike.

 

 

Kind regards,

 

BullGuard Server Team