SETTING UP AND USING BULLGUARD GAMERS' EDITION
Is it recommendable to use two antivirus or firewall
products or more on the same system?
Using two antivirus or firewall products on the same computer
may increase your security - one security product might find
viruses that another cannot.
BUT if you plan to use two or more memory resident modules (like
the one BullGuard Gamers' Edition provides), this practice will
very likely be disruptive to your system, affecting its performance
drastically.
In general, we strongly discourage the use of more than one
antivirus or firewall product at any one time.
Why does BullGuard Gamers' Edition keep asking
me questions about programs that want to access the
Internet?
When you've just installed BullGuard Gamers' Edition, it will
ask you a lot of questions. The questions determine which programs
have permission to access the Internet and provide an important
foundation for the BullGuard Gamers' Edition Firewall.
Important: Before answering BullGuard
Gamers' Edition's question, please check the "Remember my answer"
option so that you are not asked about the same program again.
Does BullGuard Gamers' Edition work on servers?
BullGuard Gamers' Edition is designed to protect individual
machines, and not computers in a network - thus if you install
BullGuard Gamers' Edition on a server, it will only protect the
server itself. However, BullGuard Gamers' Edition can scan remote
network locations on demand, or using scheduled scanning
profiles.
BullGuard Gamers' Edition is ideal for gamers, as a single
subscription can be used on up to 3 computers.
Who is scanning my ports and what is MAC address spoofing?
Your ports are being scanned by an attacker who sends requests
on different ports and takes note of which of them respond in a
certain way. This is how an attacker knows what attacks will work
on which of your systems.
The MAC address is a unique code assigned to your network adapter
or other networking hardware. Spoofing is an attempt to gain access
to a system by posing as an authorized user - in this case, as your
computer, which features one ore more MAC addresses (depending on
how many network cards you have).
BullGuard Gamers' Edition's Firewall protects you from such
intrusions, as well as many other types of attacks, by detecting
them an providing the option to ban the attacker permanently.
To learn more about how your Firewall works, please
contact our support by email or live chat.
How can I update BullGuard Gamers' Edition?
BullGuard Gamers' Edition updates automatically upon start-up,
using the BullGuard Gamers' Edition LiveUpdate service.
Updates include virus signatures as well as software
improvements or bug-fixes. This flexibility provides new features
to the product without the need to reinstall. Just make sure you're
online and your application will be kept updated -
BullGuard Gamers' Edition is set by default to update itself
automatically.
Learn how to update BullGuard Gamers' Edition manually: Guide to updating BullGuard Gamers'
Edition
How frequently does BullGuard Gamers' Edition
update?
By default, BullGuard Gamers' Edition checks for updates every 8
hours and usually updates several times a day. These updates may
include new virus signatures, software improvements, bug-fixes or
new features for the existing modules.
It is highly recommended that you keep automatic
updates enabled. You will be warned if your updates are old.
How can I improve the speed on my computer?
BullGuard Gamers' Edition's On-Access protection settings are,
by default, set to a level which ensures a good balance between
security and computer performance.
However, if you feel that BullGuard Gamers' Edition is slowing
down your computer, there are settings that you can tweak to
improve the speed.
1. Open your BullGuard Gamers' Edition by double-clicking its
icon in the System Tray (next to the clock).
2. Press the Antivirus >
Protection tab, and change BullGuard Gamers'
Edition's on-access protection settings.
Note: We strongly recommend that you only make
file or path exclusions if you really know what you're doing.
Please note that most of these changes will result in a lower level
of security than the default one. This is a normal trade-off
between speed and security, which will always exist.
If you are not sure what settings to change and how, please contact our
support.
I want to log in with a different user account, but it
logs in automatically! What do I do?
Please see this guide: How
to change the user
How do I change my BullGuard Gamers' Edition
username or password?
If you wish to change your BullGuard Gamers' Edition username or
password, this can be done by accessing your BullGuard Gamers'
Edition account in the My Account section on our website. If you
have forgotten your password, click here to get a new one.
How do I uninstall BullGuard Gamers' Edition?
Should you wish to uninstall BullGuard Gamers' Edition, please
follow this guide: How to uninstall
BullGuard Gamers' Edition
Will my BullGuard Gamers' Edition work if I use a proxy?
Yes. Upon registration, you will see an option called "I use a
proxy connection" - just check it and enter the relevant
information. BullGuard Gamers' Edition will then be able to connect
to the Internet properly.
Note: If your connection settings
change, meaning you start using a proxy after installing
BullGuard Gamers' Edition, you need to indicate this to the
application, otherwise it will not be able to log you
in or retrieve updates. To do this, please do the
following:
1. Go to Main >
Account window.
2. Press Change user and type in your login
info.
3. Check the "I use a proxy connection" option.
4. Enter your proxy details and click OK.
5. Re-log into BullGuard Gamers' Edition.
What is the difference between the trial version and the
paid one?
BullGuard Gamers' Edition does not have a "trial" and a "paid"
version. The full-featured product can be downloaded and used for
trial purposes, while the only difference is subscription time: 60
days for a trial account vs. 1 year for a paid
subscription.
Where can I find the End-User License
Agreement ?
The End-User License Agreement for BullGuard Gamers' Edition can
be downloaded here.
Download BullGuard Gamers'
Edition
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If you did not find the solution you were looking for,
please feel free to contact our Support.
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