SYSTEM STATUS
NOTE: This page is only available in English for the moment. Thank you for understanding!
If there is a general problem with the availability of a BullGuard online service, for example scheduled maintenance operations, it will be listed below.
CURRENT ISSUES
None.
RECENTLY SOLVED ISSUES
Tuesday, December 4th, 2012
STATUS: CLOSED
The Mobile Security servers will be down for an upgrade today, July 4th, starting with 19.00 GMT
The downtime is estimated to last up to 3 hours and the following services will be affected:
Registration services- Application updates
- Application – server information synchronization
- Mobile Security Manager access
Already installed versions of Mobile Security will continue to work, but will not be able to contact the servers.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Thursday, June 21st, 2012
STATUS: CLOSED
Mobile Security service
Thank you for your patience and understanding.
We are currently experiencing a Mobile Security online services downtime at this moment, meaning that associated services will be temporarily unavailable:
* Account registrations will not be possible.
* Application - server communication is down
* The installed Mobile Security application will not be able to be update itself.
Please note that the online services downtime will not leave your device unprotected since BullGuard will keep running on your phone.
We are currently working on remedying this situation as soon as possible.
Kind regards,
BullGuard Server Team
Monday, October 31st, 2011
STATUS: CLOSED
Mobile Security service
Thank you for your patience and understanding.
We are currently experiencing a Mobile Security online services downtime at this moment, meaning that associated services will be temporarily unavailable:
* Account registrations will not be possible.
* The Mobile Security Manager web-based platform will be offline, including information synchronization between user devices and the platform.
* The installed Mobile Security application will not be able to be update itself.
Please note that the online services downtime will not leave your device unprotected since BullGuard will keep running on your phone.
We are currently working on remedying this situation as soon as possible.
Kind regards,
BullGuard Server Team
Monday, June 6th, 2011
Maintenance
STATUS: CLOSED
Mobile Security Restore service
Thank you for your patience and understanding.
Due to server maintenance, the Mobile Security Restore service is temporarily unavailable.
We will update this notice as soon as the service is fully operational once again. All other services are up and running.
Kind regards,
BullGuard Server Team
Monday, June 3rd, 2011
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Thank you for your patience and understanding.
Due to server maintenance, the Online Backup servers are offline for some of our customers.
We will update this notice as soon as the service is fully operational once again. If you are affected by this procedure and have any questions, please use the Live Chat feature to contact our Support Team or email us at support@bullguard.com
Kind regards,
Monday, May 3rd, 2011
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Thank you for your patience and understanding.
Due to server maintenance, the Online Backup servers are offline for some of our customers.
We will update this notice as soon as the service is fully operational once again. If you are affected by this procedure and have any questions, please use the Live Chat feature to contact our Support Team or email us at support@bullguard.com
Kind regards,
BullGuard Server Team
Monday, April 18th, 2011
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Thank you for your patience and understanding.
Due to server maintenance, the Online Backup servers are offline for some of our customers.
We will update this notice as soon as the service is fully operational once again. If you are affected by this procedure and have any questions, please use the Live Chat feature to contact our Support Team or email us at support@bullguard.com
Kind regards,
BullGuard Server Team
Thursday, April 14th, 2011
Maintenance
STATUS: CLOSED
Update Servers Maintenance
Thank you for your patience and understanding.
Updates are temporarily unavailable for 10.0 32-bit users that have BG installed in the languages below: French, Spanish, Italian, Swedish, Norwegian, Portuguese, Brazilian Portuguese, Simplified Chinese, and Traditional Chinese.
If you received the 'could not connect to server' error when trying to update manually, then please be patient. The update branches are temporarily down and should be back to normal later today.
Kind regards,
BullGuard Server Team
Wednesday, April 6th, 2011
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Thank you for your patience and understanding.
Due to server maintenance, the Online Backup servers are offline for some of our customers.
We will update this notice as soon as the service is fully operational once again. If you are affected by this procedure and have any questions, please use the Live Chat feature to contact our Support Team or email us at support@bullguard.com
Kind regards,
BullGuard Server Team
Tuesday, February 28th, 2011
Updates
STATUS: OPEN
Online Backup Server Maintenance
Thank you for your patience and understanding.
Due to server maintenance, the Online Backup servers are offline at this moment.
We will try to have them up and running as soon as possible.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Kind regards,
BullGuard Server Team
Tuesday, February 28th, 2011
Updates
STATUS: CLOSED
Webservice Server Maintenance
Due to server maintenance, the login/registration service as well as the buy page will be offline until 19:00 GMT.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Tuesday, January 25th, 2011
Updates
STATUS: CLOSED
UPDATE HOTFIX.
We are sorry for the inconvenience this might have caused. For further assistance, please contact our support department at support@bullguard.com.
We have identified an error with our updater during the last 48 hours. In order to fix it, we need you to run the tool from here. The process has 3 steps and takes only a few minutes to complete.
Do not worry about your computer's security, as it has not been compromised. Running the tool will insure that your software is still getting security updates, as usual. The problem has been identified in time and only affected 2500 users of our millions of users database.
Thank you for understanding!
Kind regards,
BullGuard Server Team
Monday, October 18th, 2010
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Thank you for your patience and understanding.
Due to server maintenance, the Online Backup servers are offline at this moment.
We will try to have them up and running as soon as possible.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Kind regards,
BullGuard Server Team
Thursday, September 30th, 2010
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Due to server maintenance, the Online Backup servers are offline at this moment.
We will try to have them up and running as soon as possible.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Thursday, September 9th, 2010
Maintenance
STATUS: CLOSED
Update Server Maintenance
Due to server maintenance, the update service is currently offline.
We will resume updates as soon as possible . For any other questions, please use the Live Chat feature to contact our Support Team or email us at support@bullguard.com
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Tuesday, August 31st, 2010
Maintenance
STATUS: CLOSED
Support Server Maintenance
Due to server maintenance, we are unable to respond to your email inquiries at the moment. The live chat feature is still available, so you can contact the Support Team, if you are in need of assistance.
We will let you know as soon as the server maintenance is over and the Support functions are restored.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Saturday, August 28th, 2010
Maintenance
STATUS: CLOSED
Support Server Maintenance
Due to server maintenance, you may experience problems when trying to contact the Support Team.
We will let you know when the maintenance is over and the Support functions are restored.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Monday, August 9th, 2010
Maintenance
STATUS: CLOSED
Update Server Maintenance
Due to server maintenance, the update service is currently offline.
We will resume updates around 13:00 PM, August 9th 2010 . For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Monday, July 24th, 2010
Maintenance
STATUS: CLOSED
Webservice Server Maintenance
Due to server maintenance, the login/registration service as well as the buy page will be offline between 3:00 AM GMT and 4:30 AM GMT on Saturday, the 24th of July.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Monday, May 17th, 2010
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Due to server maintenance, some of the Online Backup servers are offline at this moment. Access to them will be restored in maximum 24 hours.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Monday, April 12th, 2010
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Due to server maintenance, the Online Backup servers are offline at this moment.
We will try to have them up and running as soon as possible.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
Saturday, March 20th, 2010
False Positive
STATUS: CLOSED
We would like to notify you of the fact that around 16:40 GMT our Antivirus engines started flagging different Windows files from 64-bit operating systems as infected with "Trojan.FakeAlert.5".
Detection was removed shortly after that, at 17:18 GMT, but some machines were already affected by this update.
At this moment, our recommendation to deal with this problem is the following:
1. Double-click on the BullGuard icon in the system tray and open the console.
2. Choose the Antivirus plugin and then turn it off.
3. Next, go to Quarantine section within the Antivirus plugin, so that you can recover your files.
4. Select all the files in the list and click on the "Move back" button.
NOTE: If you are unable to restore the files manually, please use this tool instead: BGQuarantineRestore
The file is in the form of an archive, so in order to run the executable within, please right-click on the archive and choose "Extract here...". The BGQuarantineRestore.exe file will appear next to it immediately.
5. Finally, update BullGuard and then turn the Antivirus back on.
If you cannot update BullGuard after taking the above steps, please reinstall BullGuard as follows:
http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides-90/reinstall.aspx
Thanks for your understanding.
We deeply apologise for any inconvenience this is causing.
If you are unable to boot your computer, please use one of the guides below:
False positive on XP X64
False positive on Windows 7 X64
False positive on Vista X64
Kind regards,
BullGuard Support Team
Thursday, February 25th, 2010
Maintenance
STATUS: CLOSED
Online Backup Server Maintenance
Due to server maintenance, the Online Backup servers are offline at this moment.
We will try to have them up and running as soon as possible.
We will update this notice as soon as the service is fully operational once again. For any other questions, please use the Live Chat feature to contact our Support Team or email us.
Thank you for your patience and understanding.
Kind regards,
BullGuard Server Team
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