Activating your BullGuard subscription
You may experience that your BullGuard continues to state that you have a trial, even though you have just purchased a subscription. Or that your subscription is still expired, even though you just renewed it.
This is caused by the fact that your account-status is stored on our online server, and your local copy of BullGuard has to check this server, before it can know that your status has changed. Normally, BullGuard checks this status every time you start your computer, but if you are not connected to the internet through a DSL connection, or if your DSL connection is not active when BullGuard launches, this may cause the above problem.
To fix this is very easy:
NOTE: The following instructions and screenshots are from BullGuard 7.0, but are also valid for v6.1. If you are using an earlier version, please use one of the following guides instead:
Connect to the Internet.
Double-click the BullGuard icon in your System tray (bottom-right corner, next to the clock):
Go to the Main section of your BullGuard, choose the Account tab from the upper menu and click the "Check status" button.
BullGuard will now check our servers for the new status of your account and you will see that it changes from "Free trial" to "Paid subscription".
If this does not work, you may have accidentally purchased BullGuard under a different or misspelled username (email address) than the one you are currently using.
If this is the case, please check the Confirmation email sent to you after the purchase and find your username there. Then click the "Change user" link:
You can then enter your new username and password and login:
Remember, your BullGuard username is your email address.
If you have forgotten your password, you can ask for a new one here: Get a new password
Now BullGuard connects to our server and checks your account. It will start running like you have a paid subscription instead of a trial one.
Kind regards,
The BullGuard Team
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If you did not find the solution you were looking for, please feel free to contact our Support.
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