This Cookie Policy tells you what to expect when we collect information from you relating to your use of our website.
Some of the information may be personal information about you, and we outline in more detail below what we use this information for and why we collect it. This is collected by using a cookie file which will be stored on the hard drive of your computer.
We may also obtain non-personally identifiable information about your general internet usage by using cookie files.
We also use suppliers to improve our website which may also set cookies. A list of these suppliers and why we use them, along with links to their respective privacy policies are available on this page under the heading Third-Party cookies.
What are Cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more effectively. At the same time they provide information to the owners of the website about your usage of their website.
Cookies contain information that is transferred to your computer’s hard disk so that the website can remember who the user is. For example, they enable us to personalise the website by storing information about your preferences and help us to estimate usage of the website. You may refuse to accept cookies by deactivating them on your browser, for more detail on how to do this visit http://www.aboutcookies.org/.
Cookies set by us
The BullGuard website sets cookies to allow our website to function and for us to let you login, purchase items from the shop, and receive support.
Google Analytics
We use Google Analytics to determine how popular parts of our website are, to determine if you have been to the website before, and to securely and anonymously record the value of any purchases you make on our website. Google analytics sets cookies which will stay active for a number of years and identify on your computer that you have visited our website.
These cookies can be identified by their prefix of __u…. You can opt out of being tracked by Google Analytics across all websites you visit by installing a browser plugin at http://tools.google.com/dlpage/gaoptout?hl=en. If you just want to find out more information about Google’s privacy policy then please click here: http://www.google.com/intl/en/analytics/privacyoverview.html.
Third-Party Cookies
We use suppliers who also set cookies on behalf of our website to provide certain features on the website and help us to review how our customers’ usage of the website, details of which we have included below along with links to their respective privacy policies which will detail how these suppliers use data they collect in more detail.
Third Party Advertising
We advertise on sites such as Google, Yahoo, and Bing. We may place cookies to help us determine how many people who click our ads end up purchasing our products. The conversion tracking cookie is set on your browser only when you click an ad. These cookies expire within 30 days and do not contain information that can identify you personally. You can use your browser settings to remove or block cookies on your computer or opt out of targeted advertising by clicking here
The complete list of cookies that may be placed are as follows:
| subaffiliate/buyaffiliate/affiliate/affiliatename |
1 |
Tracks revenue for our partner programs |
3 months |
| username |
1 |
Identifies user |
3 months |
| nooffline |
1 |
Option for offline payment methods |
3 months |
| tradedoubler |
1 |
Tracks users from our partner tradedoubler |
3 months |
| BTRXX |
1 |
Registration cookie |
25 hours |
| culture/DetectedLanguage/DetectedCountry |
1 |
Language and country selection |
1 year |
| bg_usr/bg_pid/bg_ver/bg_affiliate |
1 |
Identifies user and specific information about his product in the online chat system |
20 minutes |
| nagid |
1 |
The displayed nag |
Session |
| Lounge_UI_Culture |
1 |
Reseller lounge language |
30 days |
| BullGuardPollForms |
1 |
User completed a poll |
3 months |
| trialUserInfo |
1 |
Username |
1 year |
| rssiduv291 |
1 |
Registration cookie |
10 hours |
| bg_abtCookie |
1 |
AB testing for pages |
3 months |
| promotionCodeC |
1 |
Promotion cookie for shop |
1 month |
| _shopRefresh |
1 |
Shop display options |
3 days |
| _shopSelection |
1 |
Shop cart selection |
2 days |
| mobileOsMbk |
1 |
Enables the autologin in the mobile my account |
1 month |
| BTCXX |
1 |
Tracking cookie |
3 months |
| backuplang |
1 |
Backup server language |
3 months |
| ASP.NET_SessionId |
1 |
Session cookie |
Session |
| _utmXX |
3 |
Google analytics cookies |
1 year |
| _msuuidXX |
3 |
Tracking cookie from our partner Thivepoint for online campaigns |
1 year |
| _uservoice |
3 |
Cookie for our feedback program |
3 months |
| siteuidut/ST6Skin/STHashCookie/STTTState/uidut |
3 |
Cookies from our partner that offers the support platform from support.bullguard.com |
10 years |
Accepting or declining Cookies set by us
Please be aware that if you do not accept Cookies you may not be able to use all aspects of our website, for example, to book make purchases or receive support.
Lastly, please note that this policy does not cover any third party links contained within our website. We encourage you to read the privacy policies of those third parties when you link through to visit their website.
Contact details and updates
This information was correct at the time of writing (November 2012). We aim to keep this information as up-to-date as possible, but the cookies being set by some of our third-party suppliers may change over time without us noticing, so please review the respective privacy policies set out above.
If you want to contact us at any time in relation to this policy please do so at the following address:
- by email to support@bullguard.com
- by regular mail to the following address:
BullGuard Ltd.
Customer Relations Dept.
823 Salisbury House
29 Finsbury Circus
EC2M 5QQ
London
United Kingdom