If you get malware on your Android device here is how to get rid of it in a few simple steps:
Put the phone into safe mode
Uninstall the app
- Press the power button to access the power off options. Then press and hold Power Off to bring up an option to restart in Safe mode
- If this doesn’t work on your device search online for ‘How to put [your phone] into Safe mode' and follow the instructions
- You'll then see 'Safe mode' at the bottom left of the screen
Uninstall button is greyed out and doesn’t respond
- Open your Settings menu and choose Apps
- There’s a good chance that you will know which app is responsible for the malware because your phone will have started playing up after your downloaded it
- Tap on the app to open the App info page, then click Uninstall
- If you don't know the name of the app you think has infected your device run through the device looking for something you haven’t knowingly installed and get rid of it
If you find that the uninstall button doesn’t respond to your promptings it means the malware in the app have given it ‘administrator’ privileges.
- To deal with this exit the Apps menu and tap on Settings, Security, Device Administrators
- You'll find a list of any apps with administrator status
- Untick the box for the app you want to remove and then tap Deactivate on the next screen
- You can then to return to the apps menu and remove the app
You can now restart your device out of safe mode.
To prevent your device from being infected in the future install antivirus software.
BullGuard offers free mobile device antivirus
You might also find it a good idea to back up all your data.