A tech support scam in India has been busted wide open revealing the extent of these scams and how much they make from unsuspecting victims.
In this particular case, the scammers were raking in hundreds of thousands of dollars a month by defrauding people in both the UK and the US.
What’s interesting about this particular operation is that they were exposed by a You Tuber who hacked into their call centre and CCTV system and recorded calls and footage.
You can hear them dupe people and the victims struggling with confusion as they are asked to, in one case, pay £1,200.
You can watch the crooks in operation in their call centre in this video
, showing callous disregard for their victims and attempting to scam a panicked 13-year-old girl.
It's eye-opening stuff and provides a rare glimpse into how tech support scammers operate – and how much money they can defraud.
How to avoid tech support scams
Scammers like to take advantage of name recognition, pretending to represent well-known software companies such as Microsoft or Apple.
- With the Microsoft tech support scam, a fake representative will call you or a fake pop-up message might appear on your screen and trick you into calling a fraudulent ‘support’ hotline.
- If a tech support pop-up appears on your computer it means your computer has been infected with a virus which is why you should always use good antivirus software.
- The scammer will then walk you through the process of installing applications that allow remote access to your computer.
- While these remote desktop support applications are legitimate such as TeamViewer, LogMeIn and RealVNC, they are being used to fool you.
- The scammer will take remote control of your computer. You’ll see the cursor moving around and various files being open and closed as though the scammer is remedying a problem.
- Whether a telephone or pop-up scam, the fraudsters aim to get you to pay or subscribe, to fix the problem.
By clicking on the video links you will see clearly how these crooks operate.
- If someone claiming to be a representative calls you, hang up.
- Microsoft doesn't initiate contact via phone or email messages to fix your computer issues
- Microsoft never includes phone numbers on its error and warning messages.
- In fact, communication always has to be initiated by you.