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PRIVACY POLICY - Products

Introduction

My BullGuard Account

BullGuard product overview

BullGuard Security

BullGuard Antivirus

BullGuard VPN

BullGuard Premium Services

BullGuard Virus Removal

Install & Set Up

PC Tune Up

International data transfer

Changes to this Privacy Policy


Introduction

We process a range of data when you use our products. This data may be directly or indirectly of a personal nature, i.e. it may involve other data sources.

We collect much of this data in a pseudonymized or anonymized form. Pseudonymized means that the personal data can no longer be attributed to a specific data subject without additional information. Anonymized means that the data subject can no longer be identified.

In addition to this information, please also note the other chapters of our Privacy Policy.

My BullGuard Account

We provide you with online access to your account via a web console at myaccount.bullguard.com/login. Through this you can manage your account, your devices, and the software subscriptions of your BullGuard products. There is also the option for you to view your personal data, your settings, and other functions and to adjust them if necessary. For this purpose, we store, among other things, your contact details, your communication settings, the license information, device information, the expiry date of the license, and the service packages you have ordered.

 

Platform

Independent

Purpose

- Customer self-administration

- Operational processes

- Contract performance

- License management

- Revenue generation

- Secure user accounts

- Communication

- Marketing

- Customer support

- Data analysis

Legal basis

Art. 6(1)(b) GDPR — Contract initiation and performance

Data category

- User data

- Newsletter categories
- Login data

- Permissions
- License data

- Subscription details
- Product data

- Traffic data on your account

Recipient (category)

- Active group employees

- Service providers

Transfer to third countries

- USA — Safeguard: EU Standard Contractual Clauses

- UK — Safeguard: EU adequacy decision

Retention period

- In accordance with legal requirements

- Deletion of the account by the holder

BullGuard product overview

The collection and processing of personal data depends on the product used and the associated services and product features.

Further information about the individual products, their scope of performance, and functions can be found here.

 

Below you will find detailed data protection information about our products.

BullGuard Security

BullGuard offers the software packages BullGuard Internet Security, BullGuard Premium Protection, and BullGuard Mobile Security. These packages combine the different solutions from BullGuard. Personal data is processed in accordance with the information on the relevant product.

If you install our products on devices belonging to your spouse or your children, please note that we also process the data of these persons.

BullGuard Antivirus

BullGuard offers you outstanding software solutions for the various platforms to protect your privacy and safeguard you against malware and malicious apps.

In some cases, you may deliberately submit or provide us with files for scanning. If these contain personal data, they will be processed according to the details under Website/Online shop.

 

Platform

Android, Windows

Purpose

- Contract performance

- Revenue generation

- Operational processes

- Marketing

- Data analysis

Legal basis

- For user-related data: Art. 6(1)(b) GDPR —

Contract initiation and performance

- For third-party data: Art. 6(1)(f) GDPR —

- Legitimate interest: IT security

Recipient (category)

- Group employees

- Service providers

Transfer to third countries

- USA — Safeguard: EU Standard Contractual Clauses

- UK — Safeguard: EU adequacy decision

Retention period

- In accordance with legal requirements

- Deletion of the account by the holder

BullGuard VPN

With BullGuard VPN we provide you with a global service for an even safer internet connection. Encrypted connections to our server locations around the world enable you to surf anonymously and access your favorite content from anywhere. If you use BullGuard VPN we do not collect any data about the web pages you visit or the services you use on the internet.

 

Platform

Android, iOS, macOS, Windows

Purpose

- Contract performance

- Revenue generation

- Operational processes

- Marketing

- Evaluation

Legal basis

Art. 6(1)(b) GDPR — Contract performance

Recipient (category)

- Group employees

- IT service providers

- Gateway providers

Transfer to third countries

- USA — Safeguard: EU Standard Contractual Clauses

- UK — Safeguard: EU adequacy decision

Retention period

No connection data is stored. The master data is deleted after the following events:

- In accordance with legal requirements

- Deletion of the account by the holder

BullGuard Premium Services

BullGuard Virus Removal

Every second counts if you think you have a virus. With BullGuard Virus Removal our expert Support Team will scan your computer remotely and remove all malware — so viruses stop bugging you.

 

Platform

macOS, Windows

Purpose

- Customer support

- Revenue generation

- Evaluations

Legal basis

Art. 6(1)(b) GDPR — Contract performance

Recipient (category)

- Group employees

- SaaS vendors

Transfer to third countries

Global — Safeguard: EU Standard Contractual Clauses

Retention period

In accordance with legal requirements

Install & Set Up

Do you need help setting up your BullGuard application? Look no further than BullGuard Install & Set Up — a service that will have you up and running quickly, smoothly, and without any hitches.

 

Platform

Android, iOS, macOS, Windows

Purpose

- Customer support

- Provision of a functioning application

- Revenue generation

- Evaluations

Legal basis

Art. 6(1)(b) GDPR — Contract performance

Recipient (category)

- Group employees

- SaaS vendors

Transfer to third countries

Global — Safeguard: EU Standard Contractual Clauses

Retention period

In accordance with legal requirements

PC Tune Up

Make sure your computer is running at a blistering pace with BullGuard PC Tune Up. Our Support Team will ensure your computer operates at peak performance so you never need to wait for anything again.

 

Platform

A Windows user

Purpose

- Customer support

- Revenue generation

- Evaluations

Legal basis

Art. 6(1)(b) GDPR — Contract performance

Recipient (category)

- Group employees

- SaaS vendors

Transfer to third countries

Global — Safeguard: EU Standard Contractual Clauses

Retention period

In accordance with legal requirements

International data transfer

We use a global IT infrastructure including computers, cloud-based servers, networks, and software solutions provided by international companies to provide our services.

These partners are based in different countries, including some outside the European Union. In these countries, the same level of data protection is not always governed by and established in law as in the European Union. For this reason, we have taken a number of measures in accordance with the GDPR to ensure the highest possible protection of your personal data. These are:

  • Collaborations with organizations in countries recognized by the EU adequacy decision.
  • Collaborations with organizations based on the EU Standard Contractual Clauses.
  • Collaborations with organizations based on agreed safeguards.

Further, in certain specific cases, your personal data may be disclosed to third countries based on your express consent.

 

Compliance with statutory obligations and requirements is guaranteed by our partners.

 

Your personal data from the use of our products will not be transmitted to third parties for reasons other than those described in this document.

Changes to this Privacy Policy

This Privacy Policy is revised on an ad-hoc basis to adapt it to current developments in relation to our company, our products and services, legal requirements, and social developments.

 

Version: 2021.06.28


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