Posted 10/16/2012 7:12 PM
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rocknurworld Member

Date Joined Nov 2016
Total Posts: 1
Hi there i am needing help removing pceu virus on my computer
i have read various fixes online etc and tried to do them with no results
i cannot access safe mode or safe networking mode when go into this i just get a white screen from the virus and cant access anything in windows
so the only one i can go into is safemode with commmand , i managed to get the malware bytes download on the computer on this mode from dowloading it from other computer and putting it on a cd and then putting it on this one.

so i did a scan with malware but ibviously as can only get access to safe mode command i cant update malware which is needed to do to remove virus as you cant access internet in this mode.

i dont know what else to do i have no restore points either to go back there was a restore point which i did week ago but is showing none. so cant use that route either,
i have alot of files on the computer which i dont want to lose either,

so any help on what i can do to remove this virus would be greatly appreciated. i also did check the shell file thing and it does have explorer.exe in it already,
Posted 10/16/2012 11:16 PM
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In Command Prompt you can type: explorer.exe to start a more friendly view.
Removing a Ransomware infection starts with you creating a new Windows User (Administrator) account, so this is the first step you should take once you start explorer.exe. You can do this from Control Panel > User Accounts.

Start the computer normally, login with the new account, update Malwarebytes and scan.

Let us know if you have any more difficulties after that.
Andreea-Luciana Ostache
Support Team Leader

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