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TENCENT VIRUS - HELP!

Posted 2/15/2016 9:46 AM
#124377
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patel121 Valued member

Date Joined Nov 2016
Total Posts: 18
Hi all

I have somehow managed to get the Tencent virus onto my computer. Lenovo - Windows 10.
The virus is some sort of Chinese anti-virus programme which also brings up a lot of pop ups and the google/chrome search becomes Chinese/Russian.
I done a system restore but the icons are still around but blanked out and especially when I click internet explorer the internet bar becomes Chinese etc
I went to program files/tencent and looked for uninstall.exe but that icon is not there
How can I remove this annoying thing?
thanks
Posted 2/17/2016 11:31 AM
#124378
User avatar

Dickens Advanced member

Date Joined Nov 2016
Total Posts: 273
Hello patel121,

Try Googling 'Tencent virus.'

On the answers.microsoft.com/ page there is some info on removing Tencent which may be of help to you.

Good luck!
Posted 2/17/2016 9:25 PM
#124379
User avatar

patel121 Valued member

Date Joined Nov 2016
Total Posts: 18
I have tried that - however they all advise looking in program files/tencent then uninstall - however the uninstall icon is not available in the tencent on my system
Posted 2/22/2016 5:18 AM
#124380
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Advanced member

Hello Patel,


Please read this https://forum.bullguard.com:81/forum/10/Before-posting-a-log_43566.html and get back to us, so we can help you.

Looking forward to your reply.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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