Bullguard 8.7 will not load on windows 7 home premium

Posted 11/23/2009 3:00 PM
#79910
User avatar

realtammie Member

Date Joined Nov 2016
Total Posts: 1
Hi I have just bought my grandaughter a laptop with windows 7 home premium installed and when I try and load bullguard 8.7 I get a message staing that it is not compatible with this version of windows do you have any idea why this is ??



Regards



Paul
Posted 11/24/2009 3:35 PM
#79968
User avatar

Tavi Advanced member

Date Joined Nov 2016
Total Posts: 164
Hello Paul,

The only known issues that can cause this are:

1. Incompatibility with the BullGuard version: it has to be the latest one available BullGuard 8.5 or 8.7 and on 32 or 64 bit (depending on what system you have, you should use BullGuard for Windows 7 and BullGuard 64 bit for Windows 7 64 bit). You can find the Windows version by typing "winver" in the Start menu.
2. Language settings might trigger the same error, so you should be set on English.
3. If you are trying to install from a CD, the kit might be the issue so you can try to install from our website as you can see HERE.

If you still have issues after checking these steps, then please contact us via email to support@bullguard.com or Live Support Chat HERE.
Cheers,


Octavian Arvunescu
Senior Support Technician

Please read the forum rules before posting

Try BullGuard here
Posted 12/17/2009 5:18 PM
#81083
User avatar

confused!! Member

Date Joined Nov 2016
Total Posts: 1
hi, i recently bought an e-system [inc windows7 home premium] with Bullguard pre-installed and was unable to connect to the internet.
spent a lot of time on phone to the isp who couldn't find any probs at his end [virgin] then tried the store [on the phone] who similarly couldn't find any reason for not being connected.
in the end i just uninstalled Bullguard and i was connected immediately-i don't have enough knowledge about these matters to make any judgements however.
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