bullguard is stopping my install

Posted 10/31/2018 7:05 PM
#130116
User avatar

nilsisak Member

Date Joined Oct 2018
Total Posts: 1
Hi. Bullguard in putting some program files/install files in quarantine even though I try to check the folders as "avoid" when I try to move them back I get an error. Is there anyone who has had the same problem who could help me? Thank you in advance
Posted 11/1/2018 9:35 AM
#130118
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 746

Hello and thank you for reporting this issue.



To ensure your programs have the correct exclusion, follow these steps:



1. Open BullGuard using the icon from the desktop or by going to Programs > BullGuard

2. Click on Settings from the top, then Advanced from the top.

3. Click Antivirus from the left and turn it off.

4. Click on the BullGuard logo at the top, to return to the main screen, and click on the three dots button from the Antivirus box and choose Quarantine.

5. Check the box next to the file and press the Restore button.

6. Click on the Settings button on the top again, select Antivirus again and then select Tuning under it.

7. Check the box for "Skip files/folders" and click on "files/folders", then click on the + button and add the folder the program is in (but also any ProgramData and AppData folders the application may be using.

8. Check the box for "Skip specific processed", click on "processes", and click on the + button to add the executable files of your program.

9. Turn the Antivirus back on.

Skipping step 8 will mean that, even if the real time engine will leave the program alone, the behavior of the program will still trigger alerts.

The correct approach would be to click on "Report false positive" when you know for a fact the program you are running is safe.


Andreea-Luciana Ostache
Head of Customer Support
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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