"Backup" did not complete due to error 102

Posted 11/26/2014 11:29 PM
#97925
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newfree Member

Date Joined Nov 2016
Total Posts: 4
What does this mean & how do I correct it? Any assistance appreciated
Posted 11/28/2014 9:00 PM
#97942
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Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 422
Hello Newfree,

The error means that the backup can not be indexed.
I will kindly ask you to go to C:\Program Files\BullGuard Ltd\BullGuard\Support and run the CollectLogs.bat tool. This will create a file named "BullGuardLogs.7z" on your desktop.
Attach the archive on your next reply.
I will analyze the logs and reply with a solution.

Best wishes!
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: https://www.bullguard.com/support.aspx!
Posted 11/28/2014 9:15 PM
#97943
User avatar

newfree Member

Date Joined Nov 2016
Total Posts: 4
Many thanks for your response. Please see attached (it uploaded but not sure whether I actually managed to attach it though!!). Just a correction but I am actually a paid customer not a trial user
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Posted 11/29/2014 9:04 PM
#97949
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Robert Mateescu Advanced member

Date Joined Nov 2016
Total Posts: 422
Hello Newfree,

You have uploaded a 836 KB .aspx file instead of the logs.
Please try again.
Robert Mateescu
Senior Support Technician EN
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Contact our Support team directly via Live Chat for immediate assistance: https://www.bullguard.com/support.aspx!
Posted 11/30/2014 12:22 PM
#97951
User avatar

newfree Member

Date Joined Nov 2016
Total Posts: 4
This is all that arrived on my desktop: BullGuard Logs.7z; 7Z File (.7z); 835 KB (855,723 bytes)
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Posted 11/30/2014 12:27 PM
#97952
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newfree Member

Date Joined Nov 2016
Total Posts: 4
I ran it again & this time it is: BullGuard Logs.7z; 7Z File (.7z); 632 KB (647,226 bytes)
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