whats happened to on line tech support

Hi Guys.

          I noticed today when trying to get online technical support nothing avaible..I have been a reseller of bullguard for 15 years and this is the first time i have had an issue with technical support.It seems to be the same old story bullguard is bought out by another company and straight away they start to cut corners, very sad I hope this is not a sign of things to come.

                    Regards

                               David