Bullguard antivirus automatically switches off in settings

Posted 5/4/2019 9:18 PM
#130237
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transpriory Member

Date Joined May 2019
Total Posts: 2
The Bullguard antivirus switches off in settings, even when manually switched on it keeps reverting to off.



Running Windows 7 OS (uptodate) and latest version of Bullguard, 19.0.365.5



Seems issues started when Bullguard updated to new version recently.



This is in addition to the PC tune up optimisation not working, raised in earlier post. Support escalated that issue. Awaiting response.



Are these issues Bullguard are aware of and are fixes being worked on.



Another issue that still has not been resolved is when attempting to view log files of duplicate files report in messagong centre, causes Bullguard to crash, already reported a while back and escalated but still has not been fixed.
Posted 5/5/2019 2:41 PM
#130238
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 808
Hello and welcome to our forum,

I am not aware of any general issues reported. To me it sounds like the best course of action is for you to have your computer checked by us remotely. We do this free of charge, so please start a Live Chat and tell the agent to fix the issues.
Andreea-Luciana Ostache
Head of Customer Support
support@bullguard.com
www.bullguard.com/support

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums or contact Live chat Support
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