BUllguard Antivirus Windoes defender and firewall report that they are turnes off?

Posted 3/28/2019 11:14 AM
#130198
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RiK_ Valued member

Date Joined Nov 2016
Total Posts: 22
Windows 7 action centre shows these messages ...

"Windows defender and Bullguard antispyware both report they are turned off"

"Bullguard antivirus reports that it is turned off"!

However , Bullguard antivirus is turned on  ( and so is windows firewall which I believe works with BG),and  I don't seem to have Bullguard antispyware unless it's part of  internet security 2019 .

Windows defender has never been activated because I use bullguard .

Why are these messages appearing and should defender be on ?
Posted 3/28/2019 11:36 AM
#130199
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 801
Hello Rik,

BullGuard is designed to be in harmony with the security embedded in the system, you can keep it on. However, the old Security Center in Windows 7 may be out of sync, for various reasons.

Try these steps to reset the repository and let me know if you have any more issues afterwards:

a)      Open an elevated command prompt as follows 

Go to Start > All Programs > Accessories > right click on Command Prompt and choose Run as Administrator 

b)      In the command prompt  window type the command below and press Enter 

winmgmt /verifyrepository 

c)       You will get either one of these results: 

WMI repository is consistent -no problems detected >> go to step f) 

WMI repository is inconsistent -problems detected >> go to step d) 

d)      To rebuild the repository type the command below and hit Enter 

winmgmt /salvagerepository 

e)      You will receive one of the results below 

WMI repository is consistent -no problems detected >> go to step f) 

WMIrepository salvage failed -failed to rebuild WMI repository. Try repeating step d) again. 

WMIrepository has been salvaged - WMI repository has been successfully rebuilt. >> go to step g) 

f)       Reset the repository to its initial state using the command below and hit Enter 

winmgmt /resetrepository 

g)      Now reboot the PC and check if the issue reoccurs 



(warning) Before issuing winmgmt /resetrepository  in Windows 7 Command Prompt, stop the Windows Update service temporarily: Open services.msc in a Run window, right-click on Windows Update and choose Stop. ( the service will start automatic after restart). 


Andreea-Luciana Ostache
Head of Customer Support
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 4/20/2019 3:45 PM
#130217
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RiK_ Valued member

Date Joined Nov 2016
Total Posts: 22
 I went to step (f)  and did the  reset . That seems to have got rid of the messages , Thank you .



Does  it really matter what the windows  messages said if Bullguard is enabled in it's own settings and working any way ?
Posted 4/20/2019 8:21 PM
#130219
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 801
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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