Bullguard blocking game server logins

Posted 12/29/2019 10:18 AM
#130326
User avatar

Meefster Member

Date Joined Dec 2019
Total Posts: 1
I've recently installed Bullguard onto my daughter's new laptop and she can now no longer log into game servers for either Roblox or Star Stable.  Both were working fine prior to the install and both accounts work fine on another kaptop A(which also has Bullguard installed).



Turning off all the Bullguard functionality (i.e. antivirus, firewall, parental controls etc) makes no difference.  The error reported by Star Stable is unhelpful, but Roblox complains that "... SSL peer certificate or SSH remote key was not OK".



Any help welcomed, thanks.
Posted 1/3/2020 3:36 PM
#130329
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 834
Hi and welcome to our forum.

Please open the BullGuard program, go to Settings then Advanced from the top-right, select Antivirus and Safe Browsing under it. Uncheck all the boxes from there and then try the games again.

Let me know what the outcome is.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 3/20/2020 2:24 AM
#130349
User avatar

mn3m Member

Date Joined Mar 2020
Total Posts: 1
I have same problem, I have tried what you said a min ago and it did not work
Posted 3/20/2020 8:50 AM
#130350
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 834
Please contact our support agents, so we can gather your logs and escalate the matter to our developers.

Always make sure you try to temporarily disable each BullGuard plugin/functionality, to pinpoint which exact plugin is causing the issue. This can only be done by you and it makes the investigation quicker.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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