Bullguard false positive

Posted 10/13/2017 3:22 PM
#124763
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Muhammad Syafiq Asadurrachman Member

Date Joined Oct 2017
Total Posts: 3
Hello, I'm recently received an alert from Bullguard after uninstalling a program, called 'Everything' from voidtool, the uninstall.exe was recognized as malicious program, and quarantined because it's not signed. Can you fix this please ? This is annoying.

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Posted 10/14/2017 12:04 PM
#124764
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Muhammad Syafiq Asadurrachman Member

Date Joined Oct 2017
Total Posts: 3
New bug when scanning a CD(on automatic scan):

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Posted 10/15/2017 2:05 PM
#124765
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Dafi Member

Date Joined Nov 2016
Total Posts: 8
Hi Muhammad and welcome,



I recommend contacting us via live chat or e-mail (support@bullguard.com) to provide us with the file and the application logs. We can send the file to our virus lab to be investigated.



Regarding the CD scan, I presume the bug you mention is that it will not move past 0%?

 
Andrei Dafinoiu
Support Team Technician
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 18

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Posted 10/16/2017 10:14 AM
#124766
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Muhammad Syafiq Asadurrachman Member

Date Joined Oct 2017
Total Posts: 3
The bug on the automatic scan was dissapeared, and regarding the false positive i will contact the support. Thanks for the response :)
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