Definitions Version not updating

Posted 9/3/2017 10:02 AM
#124704
User avatar

NotKilroy Valued member

Date Joined Jul 2017
Total Posts: 10
Ive gone to support about this and they've said all is well, but it seems odd. I'm still receiving updates, however the Definirions Version hasn't been updated since Friday 1st of September. Am I the only one, or is this a general thing?
Posted 9/8/2017 4:34 PM
#124706
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 838
Hello,





Please note that some updates can not be implemented without a computer restart. Try that and let me know what version you have.
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 9/8/2017 11:33 PM
#124707
User avatar

NotKilroy Valued member

Date Joined Jul 2017
Total Posts: 10
The issue has since resolved and I am on version 17.1.336.4.

EDIT: Is this the correct version for Internet Security in the Uk?
Posted 9/9/2017 10:32 AM
#124708
User avatar

NorthPole Advanced member

Date Joined Nov 2016
Total Posts: 176
NotKilroy, just to clarify: the number you are referring to is the program version, not the virus definitions - I don't think BullGuard reports the latter anywhere.
Posted 9/9/2017 1:10 PM
#124709
User avatar

NotKilroy Valued member

Date Joined Jul 2017
Total Posts: 10
I know the programme version is not the definitions version, I saw the definitions version after running a scan and looking at the log for that scan.

 
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